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Hi to Amazon Support Team,

I am writing about the recent suspension of my Amazon account.

I received an identity verification request on April 1st, and the Dispute section on the same day only asked for identification of my ID card and face photo, which I completed, and then the system did not send me any information-documents or defense letter. According to Amazon’s guidelines, identity verification is usually completed within 72 hours, but as of April 4th, my account is suspended and the status is still “verification in progress.”

I respectfully request that my case be reviewed immediately as this delay is affecting my ability to work. All documents were submitted correctly and on time. Can you please explain why my account was disabled while my appeal is still pending? Is there anything I am missing?

Is there anything missing? I would be happy if you could help.

Thanks

Dilruba

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB

Dear Team,

I am writing about the recent suspension of my Amazon account.

I received an identity verification request on April 1, and I promptly completed and submitted all required documents on the same day. According to Amazon's guidelines, identity verification is typically completed within 2 business days, but as of today, my account remains suspended, and the status still shows “verification in progress.”

I respectfully request that my case be reviewed urgently, as this delay is impacting my ability to operate. All documentation was submitted accurately and on time, and I am fully committed to complying with Amazon's policies.

Case ID: 17535727301

Sincerely,

Aziz

Dear Amazon Support Team,

I am writing regarding the recent suspension of my Amazon account. On April 1, 2025, I received an identity verification request and promptly submitted the required documents—my passport and a face photo—via the Dispute section on the same day. According to Amazon’s guidelines, identity verification is typically completed within 72 hours. However, as of today, April 6, 2025, my account remains suspended, and the status is still listed as “verification in progress,” with no further communication, additional document requests, or opportunity to provide a defense letter.

My company is a registered trademark in the United States, and this delay is significantly impacting my business operations. I have a shipment of new products awaiting dispatch to an Amazon warehouse, and my manufacturer is currently holding the cargo pending resolution of this issue. Additionally, I am attaching an image that includes Amazon’s information related to this matter for your reference. I respectfully request an immediate review of my case to expedite the verification process and restore my account access. All requested documents were submitted correctly and on time, yet my account remains disabled while the appeal is pending. Could you please clarify the reason for this suspension and advise if any additional information or steps are required on my part?

I would greatly appreciate your prompt assistance in resolving this matter, as the ongoing delay is affecting my ability to conduct business effectively. Thank you for your attention to this urgent request.

Sincerely,

@Seller_pAPBCLhysbW5T

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB

I am writing to request justice and fair treatment regarding the deactivation of my Amazon seller account. Despite my best efforts to comply with Amazon's policies, I feel that my account was deactivated unjustly.

I have provided all necessary documentation, including invoices, certificates of authenticity, and letters of authorization from my brand-authorized supplier. However, Amazon has failed to recognize these documents and has instead chosen to deactivate my account without providing clear reasons or evidence of non-compliance.

I urge you to investigate my case and provide a fair and just resolution. I request that you:

- Review all documentation provided and verify the authenticity of my supplier and products.

- Confirm that Amazon's policies have been applied fairly and consistently in my case.

- Reactivate my account immediately if the investigation confirms my compliance with Amazon's policies.

I believe that every seller deserves fair treatment and justice when interacting with Amazon. I hope that you will take my appeal seriously and take immediate action to address my concerns.

Sincerely,

[REDMI MART LLC

I am writing to express my frustration and disappointment with the way Amazon has handled my case. Despite my best efforts to comply with Amazon's policies, I have been met with resistance and a lack of transparency.

My issue is not with the account reactivation process, but rather with the lack of justice and fairness in Amazon's decision-making. I have provided all necessary documentation and have followed Amazon's policies to the letter, yet I have been treated unfairly and without transparency.

I am seeking answers to the following questions:

- Why does Amazon not provide clear and concise feedback to sellers regarding their performance and compliance with policies?

- Why does Amazon not take responsibility for their mistakes and instead shifts the burden to the seller?

- How can sellers trust Amazon's policies and procedures when they are not applied fairly and consistently?

I urge Amazon's leadership to take a closer look at the way Amazon handles seller issues and to implement changes that promote transparency, fairness, and justice. I believe that every seller deserves to be treated with respect and fairness, and that Amazon has a responsibility to provide a platform that is transparent and trustworthy.

I request that Amazon:

- Conduct an internal review of their policies and procedures to ensure that they are fair and transparent.

- Provide clear and concise feedback to sellers regarding their performance and compliance with policies.

- Take responsibility for their mistakes and work to resolve issues in a fair and timely manner.

I hope that Amazon will take my concerns seriously and take action to address the issues I have raised.

Sincerely,

[REDMI MART LLC]

Hi,

I received an email from Amazon on April 1st asking for identity verification. I submitted all the required documents on the same day. They mentioned that the documents would be verified within 2 business days, but today is April 6th, and it's still under verification.

It's been almost 5 days now, and my account is still temporarily deactivated. Because of this, I’m losing sales, and it’s affecting my business. I’m still waiting for a resolution.

Can you please let me know how much longer this verification process will take? We are already facing a loss in sales due to this delay.

Thanks

My account of north America was deactive, because of the process to open a new Japanese site but I am never willing to! You have to verify to sell in Japan once you open it.

Unfortunately my business address was abnormal so I cannot get through this unwilling verification.

I tried 2 months to deal with this. I even ship some products on 30th December but get inactive on 31st January around.

The problem is that my trade mark is a new one so I have to claim its use. The deadline is 4-25.

Finally I changed my business address to a normal one but still need to wait the government site to update. I do not when it would be updated.

2 months to be deactive, maybe 2 months more to wait for the business license to be alright (It is now but nothing has changed yet) and more delay to trade mark claim.

All this is due to: someday you may accidently enter a new site that you will never sell things in it.

How could this happen? The time and money spent are really awful.

Can Amazon just verify my account then I could do the trade mark claim.

I swear I will never sell in Japan Market.

Buyer was supposed to be charged for the label, Amazon refunded first scan and we cannot charge the label from buyer. Doesn't make since. Order 112-8949265-0446640, Amazon can you help?

Order ID 114-0563292-0058627 (FBM)

USPS Tracking ID 9334620111470170138674

The Customer placed this order on 14 January, and I shipped on 15 January, paying for the postage through Amazon right there on the Order Page, as I do 99% of the time (on very rare occassions when proper shipping was not availabe through Amazon, I would use PirateShip or inperson directly at the Post Office).

It was then not until 04 April did the Customer contact me informing me of no arrival.

After checking the Tracking Information (which I have posted below), I simply went ahead and issued an immediate refund.

Should I have directed the Customer to file and A-Z Claim first, before premptively issuing the refund?

Is directing the Cutomer to A-Z Claim in a case like this usually the first acceptable step?

""Delivery Information

Time Location Event Details

Thu, Feb 6, 2025, 3:00 PM PDT Package delayed in transit

Fri, Jan 17, 2025, 6:23 AM PDT Philadelphia Pa Distribution Center US Package arrived at a carrier facility.

Fri, Jan 17, 2025, 5:08 AM PDT Wilmington DE US Package arrived at a carrier facility.

Wed, Jan 15, 2025, 12:25 PM PDT Package left the shipper facility""