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Delay in Identity Verification – Account Temporarily Deactivated
Hi,
I received an email from Amazon on April 1st asking for identity verification. I submitted all the required documents on the same day. They mentioned that the documents would be verified within 2 business days, but today is April 6th, and it's still under verification.
It's been almost 5 days now, and my account is still temporarily deactivated. Because of this, I’m losing sales, and it’s affecting my business. I’m still waiting for a resolution.
Can you please let me know how much longer this verification process will take? We are already facing a loss in sales due to this delay.
Thanks
6 replies
Seller_3WesX7BTttVGN
We are also facing the same problem our product ranking is going down this is not good! we are also still waiting
Seller_o74RCNMXvMBvx
Same thing happened to us on exact same date and no resolution still.
Levi_Dylan_Amazon
Hello @Seller_CduvLQyRshLID,
Thank you for posting concerns with account deactivation here on the forums.
I received an email from Amazon on April 1st asking for identity verification. I submitted all the required documents on the same day. They mentioned that the documents would be verified within 2 business days, but today is April 6th, and it's still under verification.
It's been almost 5 days now, and my account is still temporarily deactivated. Because of this, I’m losing sales, and it’s affecting my business. I’m still waiting for a resolution.
Can you please let me know how much longer this verification process will take? We are already facing a loss in sales due to this delay.
I see that despite submitting the requested information to complete your verification, the submission has yet to be reviewed and your account has been deactivated. I understand that the lack of resolution has impacted your business and left you awaiting a response. I am here to take a look and offer assistance with this.
Our team is aware that there have been delays in the identity verification review. To support you the best, I have gone ahead and passed your information over to the appropriate team for a review to be conducted. I will monitor this closely and inform you once I see any updates from that team.
If you have any other questions or updates to provide, please continue to utilize this thread. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_ev0TSBQVF0HgO
Hi, I am also facing this same issues, and I have calls Amazon support 3 times, and every time they say just wait 2-3 days, we are working on this.
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