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Identity Verification
Dear Amazon Support Team,
I am writing regarding the recent suspension of my Amazon account. On April 1, 2025, I received an identity verification request and promptly submitted the required documents—my passport and a face photo—via the Dispute section on the same day. According to Amazon’s guidelines, identity verification is typically completed within 72 hours. However, as of today, April 6, 2025, my account remains suspended, and the status is still listed as “verification in progress,” with no further communication, additional document requests, or opportunity to provide a defense letter.
My company is a registered trademark in the United States, and this delay is significantly impacting my business operations. I have a shipment of new products awaiting dispatch to an Amazon warehouse, and my manufacturer is currently holding the cargo pending resolution of this issue. Additionally, I am attaching an image that includes Amazon’s information related to this matter for your reference. I respectfully request an immediate review of my case to expedite the verification process and restore my account access. All requested documents were submitted correctly and on time, yet my account remains disabled while the appeal is pending. Could you please clarify the reason for this suspension and advise if any additional information or steps are required on my part?
I would greatly appreciate your prompt assistance in resolving this matter, as the ongoing delay is affecting my ability to conduct business effectively. Thank you for your attention to this urgent request.
Sincerely,
@Atlas_Amazon
@Connor_Amazon
@CR_Amazon
@Nano_Amazon
@Levi_Dylan_Amazon
5 replies
Seller_CduvLQyRshLID
We are also facing the same problem. Submitted documents on April 1st, but still stuck in verification. Our account is also deactivated, and we are losing sales. Waiting for Amazon's response.
Seller_2wcyzobUoyFtK
Same story. Don't know what to do. Can't even appeal that
Seller_ev0TSBQVF0HgO
It's the same story. I have called them multiple times, and they say they are working on it.
Levi_Dylan_Amazon
Hello @Seller_BhFQd64satP0u,
Thank you for reaching out here on the seller forums.
I see that despite submitting the requested verification your account has been deactivated, and you have yet to receive the outcome of your submission. I understand that the lack of resolution here is impacting your business, as well as causing frustration for you, so I am here to offer assistance with a resolution.
So that I can support you the best, I have gone ahead and passed your information over to the responsible team for a review to be conducted. I will keep a close eye on this and let you know once I receive an update from that team.
If you have any additional questions or concerns, please don't hesitate to let me know. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
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