Identity Verification Violation
Hi to Amazon Support Team,
I am writing about the recent suspension of my Amazon account.
I received an identity verification request on April 1st, and the Dispute section on the same day only asked for identification of my ID card and face photo, which I completed, and then the system did not send me any information-documents or defense letter. According to Amazon’s guidelines, identity verification is usually completed within 72 hours, but as of April 4th, my account is suspended and the status is still “verification in progress.”
I respectfully request that my case be reviewed immediately as this delay is affecting my ability to work. All documents were submitted correctly and on time. Can you please explain why my account was disabled while my appeal is still pending? Is there anything I am missing?
Is there anything missing? I would be happy if you could help.
Thanks
Dilruba
@Connor_Amazon
@CR_Amazon
@Nano_Amazon
@Levi_Dylan_Amazon
12 replies
Atlas_Amazon
Hello @Seller_vWgEJR8soJmMe
Thank you for the information provided regarding the recent delay you have seen in the response time. I know the delay can be increasingly frustrating given the impact it has had on your account. I do want to get you support, but will require more information.
Would you be able to share the specific notification you got at the time of the impact? Have you observed any other changes or issues in the account? If you have any other details or information regarding this situation, please refer to this thread so that I may offer support.
Best,
Atlas
Seller_pzBfTuVu22Dub
We are on the same page. As of Ist April, we also received same email for verification, and right after 3 days, they suspend our account. It's been a week, still no feedback, products and store are on hold.
Seller_XHIRvdQP3AJAv
@Atlas_Amazon Same goes for our account, same issue (merchant token A2HC9HM5EY84RG).
Received notification on 1st April (April fools day lol), sent the requested docs, 8 days since no response. Ticket opened with case ID 17535807361 - The only response received stating that verification can take from 5 to 7 business days.
Missing out on Sales since last Thursday, this is really hurting us.
