_Go Beyond wrote:_
+Then today I received the buyer message stated that the package has not arrived and when I tracked the package, it showed that “Available for pickup.”+
I use the Flat Rate Priority Boxes from time to time (Medium and Large). First, if your buyer has a PO Box, then tracking will show a message “Available for pickup” , which means that the owner of the PO Box has yet to retrieve his mail. When he or she retrieves the mail, they will find a slip in the box notifying them that a larger piece of mail is available for which the buyer must then retrieve through the cashier line of the Post Office where the PO Box is being rented.
The other possibility is that the large Flat Rate Box was too large to place in the buyers home mailbox and there was no one at home at the time, so the Postman would normally leave a “Notice of Attempted Delivery” in the buyer’s home mailbox informing him or her that the package is available for pickup at the Post Office, or the buyer may contact the Post Office and request the package to be redelivered at a time when the buyer will be at home to receive the large Flat Rate Box. The “Notice of Attempted Delivery” will have the contact information and phone number that the buyer may use to call their local Post Office to make this redelivery arrangement.
There is no reason or need for you to call the buyer’s Post Office as that is the buyer’s responsibility. I do usually send the buyer a reminder email when either of these situations do arise just to gently encourage them to take the necessary steps to retrieve their order, which they are motivated to do anyway.
I hope this helps; let us know what eventually transpires!