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My account is abnormal, but there are still many goods that are reserved for storage and cannot be disposed of. I need to close the store. How can I handle this? Please reply as soon as possible. Thank you!

"call me" does not work on suspended accounts. Which amazon policy is this?

As a seller, which amazon policy is this in? Can you send the link?

What is your opinion about the subject in the image?

Hi,

I need help with reinstating cancelled shipments please. These are the shipment IDs: FBA18KFL734B FBA18KFG0M1X FBA18KFF02CJ FBA18KFFLDXP FBA18KF9Z7DG

The items are already on the way and we cannot afford to reroute them in case the FCs do not receive it. Kindly help.

Thank you

We have been informed by UPS, Fed Ex and DHL that there will be no ground pickups on 12/24 and 12/31. Even if we take our items to UPS, Fed ex and DHL, they will not receive scans on that date. As of right now, 12/24 and 12/31 are not being offered as store closure dates. The only service available will be USPS, which is an extremely unreliable service during holiday. Last year, 12/24 and 12/31 were offered as holiday closure dates. What is everyone doing this year? Just adding handling time?

My account was suspended for possible counterfeiting.

When I received the letter, it indicated an ASIN that they had discovered through an audit of my account and I had to prove that the product was authentic. When I investigated, I found that it was a NIKE sock left over from a 2021 purchase at Shoes Canival registered by FBM.

I identify the invoice, the stocking, the statement of the card that I used to pay the purchase, I identify the purchase, I highlight all the important data that proves that the purchase was indeed made in this store; everything matches, but the person who receives the information does not accept what I sent, they ask me to send an invoice that does not exceed 365 days and it is rude what they ask because if I bought it in 2021 and there is proof that I bought it in 2021 because the account is still suspended because they want an updated invoice.

The abuses committed by the platform with us sellers are unacceptable. We are a company of seniors who decided to develop this business to not be a burden of the state and they have destroyed our source of income with their lack of empathy and common sense. We have been selling on the platform since 2019 with a clean track record, complying with all policies, everything is in order, but when they make a decision with our business they do not evaluate any of this.

I feel very helpless in this situation, I have been sending information for more than two months and I always get the same answer. It is an absolute abuse and I feel that my hands are tied, the people in charge of this type of situation cannot be human, because if they were, what is happening is alarming. The ease with which they destroy a business and people's lives, no matter what happens on the other side.

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

We can see on some of our listings that for some sellers on that listing, Amazon offers a "Discount provided by Amazon".

If we set our price for that item in a certain span, we can also get that discount.

Is there a way to find out which of our listings are affected bye this, and in what price span Amazon offers these discounts?

Feel like we can't breath. What can we do?! They stole settlement funds and applied to a loan balance almost 2 years in advance paying in full. Over $100K stolen - applied all of our proceeds 2 years in advance! We are a small US company. Is it correct we can't take this to court and the only option is the biased arbitration system where inside arbitrators side with big companies? Is this happening to others??!

Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.