Hello everyone,

I need some advice and insights regarding a frustrating issue I am facing with Amazon. My account has been deactivated because Amazon claims it is related to another account. However, I have no connection or association with this account.

Despite my efforts to appeal and provide evidence that I have never owned or managed any other account, Amazon keeps insisting on the deactivation without providing concrete evidence to support their claim. Each time I contact them, their response is the same – that my account is related to another account.

Interestingly, my account health dashboard shows zero policy violation warnings, yet my account remains deactivated due to this alleged relationship. I have repeatedly asked Amazon to show the basis for their accusation but have not received any substantive response. Whatever I send to them, they keep answering the same thing.

I am reaching out to this community to see if anyone else has faced a similar issue and how they resolved it. Any advice on how to navigate this situation or contacts who could assist would be greatly appreciated.

Amazon suddenly deactivated my account in September. There was no red exclamation mark on my account status, but we saw an ASIN on the performance notification： Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. Amazon said it violated the policy and deactivated it, and immediately deleted all products, we tried to upload all the information required by Amazon： sent ticket, brand authorization, Supplier name and website etc... but it still said that my information was not complete enough, and all the funds in my account were deducted in November. Since we started to be an Amazon seller in 2021, our store has always had a rating of 4.5 or above and has not had any infringements. I have given up selling any products on Amazon because the risk is just too high! They won't care about any of the seller's investment and will immediately close your store.

My account was deactivated due to section 3, it was reactivated on November 18th after 5.5 months. During the deactive process, I also went through the verification interview for all my inventory and all my invoices were accepted without any problems.

When the account becomes reactive, the products in the inventory will be reviewed for 3 days and put on sale. Although I received a message to contact me if it does not come out after 3 days, I opened a case many times, but the inventory was not put on sale.

15 days later, my account was suddenly deactivated again, it deleted all my inventory that I had just received approval from the verification. A 365-day sales invoice for a product I sold 11 months ago was requested, I sent it. It has been under review for 6 days. My invoices are from an officially authorized company. I do not think there will be a problem, I hope it will be opened.

What I really want to ask is, my account health is fine, there are no warnings or violations.

My products are waiting to be sent to the warehouse, if it is reactivated again, it is annoying to be deactivated without any questions and to go through this process again and again. I have the documents but will they close it without asking for a document check etc. beforehand? Amazon doesn't work like this, if there is a document they want, they would make a query beforehand. I have been a seller for many years and I have never encountered such a situation. If anyone with information can help, I would be glad.

Healty Days...