We have received two emails from Amazon stating that we have violated the policy regarding dropshipping or using a third party for product shipping. However, we want to clarify that our store has not violated any dropshipping policies. We use Thailand Post for our shipments, and we even updated our delivery time from 1-2 days to 3-5 days to ensure compliance.

This is the second time we have received such a notification, and we are unable to withdraw our funds. We have already submitted all required documents, including those requested by Amazon representatives, and we have followed the instructions given during our previous communication. Despite this, our issue remains unresolved.

We are confused as to why this is happening, especially since we have taken every step necessary and have already waited the full 30 days for automatic resolution. We would greatly appreciate your assistance in understanding why this issue continues to persist, as it seems unusual and may not be a result of any wrongdoing on our part.

hi i got this from amazon can someone help explain for me from MOD what the reason for it ? also i take a look on our account health rating is not hit and also we are on track on everything we are not below anything

Hello,

We have found that you have violated a policy. If this issue continues, we may deactivate your seller-fulfilled offers.

Why did I receive this message?

We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer.

To learn more about our policies and code of conduct, go to "Selling Policies and Seller Code of Conduct":

To learn more about shipment confirmations, go to "How to confirm a shipment":

We're here to help

If you have questions about this policy or your account, contact us:

What can I do to avoid the deactivation of my seller-fulfilled offers?

To avoid the deactivation of your seller-fulfilled offers, ensure that you no longer violate this policy. You do not need to submit an appeal to us at this time.

Has this message been sent in error?

If you believe that you have not violated this policy, please submit an explanation. Your explanation should include the following information:

-- How your account has not violated our policy

-- Evidence that shows that your account has complied with our policy

To view your account performance, select "Account Health" on the home screen of the "Amazon Seller" app on your iOS or Android device, or go to the "Account Health" page in Seller Central:

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Plan of Action to Reactivate Amazon Seller Account

1. Root Cause Analysis:

Upon careful review of Amazon's notification regarding the deactivation of our seller account, we understand that it was due to alleged engagement in deceptive, fraudulent, or illegal activity. We have thoroughly investigated our recent actions and account history to identify the root cause of this issue.

2. Acknowledgment of Issue:

We acknowledge the severity of the situation and understand Amazon's commitment to maintaining a trustworthy marketplace for its customers and sellers. We deeply regret any unintended violations of Amazon's policies or terms of service.

3. Explanation of Allegations:

Despite the allegations, we want to emphasize that our intention has always been to operate our Amazon seller account with integrity and in full compliance with Amazon's policies. We have not knowingly engaged in any deceptive, fraudulent, or illegal activity.

4. Detailed Action Plan:

a. Review and Compliance:

We have thoroughly reviewed Amazon's policies, including the "Selling Policies and Seller Code of Conduct" and "Account Health" guidelines, to ensure a comprehensive understanding of our obligations as a seller on the platform.

We commit to strict adherence to all Amazon policies and guidelines in the future.

b. Internal Process Improvement:

We are implementing additional internal controls and processes to prevent any inadvertent violations of Amazon's policies in the future.

This includes regular training sessions for our team members responsible for managing our Amazon seller account to reinforce compliance with Amazon's policies and procedures.

c. Product Listing Review:

We are conducting a thorough review of all our product listings to ensure compliance with Amazon's policies, including accurate product descriptions, pricing, and other relevant information.

Any listings found to be non-compliant will be promptly corrected or removed from the platform.

d. Customer Communication:

We will communicate transparently with our customers regarding any issues related to their orders, including providing timely updates on shipping, delivery, and product information.

Our customer service team is trained to address customer inquiries and concerns promptly and professionally to ensure a positive shopping experience.

5. Preventive Measures:

We are committed to implementing proactive measures to prevent similar issues from arising in the future, including ongoing monitoring of our account health and performance metrics.

6. Conclusion:

In conclusion, we sincerely apologize for any inconvenience or disruption caused by the alleged violations. We value our partnership with Amazon and are committed to resolving this matter swiftly and responsibly. We respectfully request the reinstatement of our seller account and the opportunity to continue serving customers on the Amazon marketplace.

Thank you for your attention to this matter.

Sincerely,

but says

Hello ,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

We may not respond to further emails about this issue.

Amazon.com