Good morning!

Can someone please help me with case id 17537191041?

Item was sent and delivered on time, using label that is claim protected. Still, claim is counting against our odr and was debited from our account.

We appealed, twice, seems like nobody is reading. We appreciate your help.

@Seller_l3eCP9f1PtJXC@Seller_n0bKq1dyUC1yP@Seller_CnfW62x6yxvJw@Seller_Udi0JNbTrsmUV

Hi to Amazon Support Team,

I am writing about the recent suspension of my Amazon account.

I received an identity verification request on April 1st, and the Dispute section on the same day only asked for identification of my ID card and face photo, which I completed, and then the system did not send me any information-documents or defense letter. According to Amazon’s guidelines, identity verification is usually completed within 72 hours, but as of April 4th, my account is suspended and the status is still “verification in progress.”

I respectfully request that my case be reviewed immediately as this delay is affecting my ability to work. All documents were submitted correctly and on time. Can you please explain why my account was disabled while my appeal is still pending? Is there anything I am missing?

Is there anything missing? I would be happy if you could help.

Thanks

Dilruba

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB

support center is advising me to creatre a removal order for my FBA items that i want to continue selling on handmade account. I want to switch to handmade account from seller so i dont have to pay the fix monthly fee. I'll continue shipping on FBA basis and the items are already at the facility because i am already selling themon seller account. It does not mae sense to create a removal order. can someone explain me?

Dear Amazon Seller Support,

I am writing to report a critical issue with my seller account transition from an individual account to a business account. Despite submitting all necessary business documentation and successfully verifying my company details, my account remains in an inconsistent state, preventing me from conducting business properly.

Here is a summary of the issue:

In the Business Information section, my personal name and address are still displayed instead of my LLC’s details.

When I attempt to edit this section, my registered business address does not appear as an option.

When I try to add a new address, the country field is locked as Turkey, and I cannot change it to the United States.

In the Legal Entity section, my Business Registration Address correctly reflects my LLC’s address, but my Legal Business Name still shows my personal name instead of my company name.

As a result, my account is currently in a state of inconsistency where some information reflects my personal details while others show my business details. This issue is preventing me from managing my business in compliance with Amazon’s policies.

I have already contacted Seller Support multiple times and provided screenshots illustrating the problem. However, I keep receiving automated responses that do not address the issue. As a new seller, I am committed to following all Amazon policies and conducting my business professionally, but this system-related issue is blocking my progress.

I kindly request your urgent assistance in fully transitioning my account to a business account with my LLC’s correct details. Below, I have included previous case IDs for reference.

17469152741 17460407601

Thank you for your prompt attention to this matter. @Seller_37l8i4vuvugjG

Best regards,