Have you been charged a Fulfillment by Amazon (FBA) unplanned service fee?

FBA may charge these fees (also known as FBA inbound convenience fees) if the items you shipped to the fulfillment centers did not include the required label or prep.

FBA Packaging and prep requirements and Shipping and routing requirements provide the requirements for our fulfillment centers to accurately receive and store your products. If you do not follow these requirements, Amazon sends your items through an alternate path for unplanned services, such as prep, labeling, and manually processing shipments. These may result in fees charged per unit, delay our processing of your inventory, and affect your ability to sell products quickly.

Visit the Unplanned Services help page to learn more about unplanned service fee rates, where you can view these unplanned service fees in your seller account, and how you can dispute any fees you believe were charged in error.

Let us know if you have any comments or questions!