OK, short rant mode first. I have been shipping with USPS for 15 years and have never had an adjustment to a shipment. I use a third-party app for shipping, each shipment is weighed by scale. Last year, I started using Buy Shipping through the app.
I received a few dozen shipping carrier adjustments yesterday, going back to shipments that were made up to 3 months ago. Most of them were small adjustments, $0.25 - $1.00 claiming that the weight was off by an ounce or less (which it is not). These add up quickly and there seems to be nothing I can do about them. Because of this, and the issue detailed below, I will stop using Buy Shipping and revert to doing USPS direct.
I need a moderator (@Glenn_Amazon, @Joey_Amazon, @Danny_Amazon, @KJ_Amazon, or somebody) to look into a case for me.
Case ID: 17494980241
I shipped a small product to the customer in a 9x7x1 bubble mailer envelope. The package weighed 2.56oz, which was confirmed by the carrier since they actually issued an adjustment on the outbound shipment. It was a rebate of $0.07, reducing the original shipping cost from $4.58 to $4.51.
Outbound shipping adjustment:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 9 X 7 X 1 IN
Weight: 2.56 OZ
Carrier Audited Dimensions: 9 X 7 X 1 IN
Weight: 2.56 OZ
Base Postage Charge
-$4.51
Amount already paid:
$4.58
Total Charge from Carrier
-$4.51
Transaction Total
$0.07
The customer decided to return the item, opened of course. The return shipment received an adjustment of $148.88. They apparently measured the return package at 22.75 x 17.5 x 21.25, which is basically large enough for a small refrigerator. The dimensional weight applied was 53lb and the adjustment was $148.88. The customer returned the item in an envelope similar to what it was sent out in.
Return Shipping Adjustment
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 9 X 7 X 1 IN
Weight: 2.56 OZ
Carrier Audited Dimensions: 22.75 X 17.5 X 21.25 IN
Weight: 53.0 LB
Carrier Adjustment Charge
-$148.88
Base Postage Charge
-$4.51
Amount already paid:
$4.51
Total Charge from Carrier
-$153.39
Transaction Total
-$148.88
Seller Support responded with the following:
"Please note that this is a return chargeback. Amazon does not reimburse Sellers for chargebacks due to carrier's policies adjustments."
So, I have no way to fight this charge as Amazon won't do anything and Amazon is the shipper of record. I cannot dispute it with USPS.
Is there any way a moderator can look into this and get this corrected?
Pinned by community manager