Hi Mods,

We have a case that buyer opened the return replacement request on 3/4/2024, original order number 112-0334519-2892272.

Amazon sent us the replacement order 113-8038457-1125863 and we shipped it on 3/5/2024.

Until now, the buyer did not return the original item back to us.The prepaid return label shows "Label Created".

According to Amazon, "if the buyer fails to return the original item within 30 days of the replacement order being shipped, you may be eligible for an automatic reimbursement."

But we did not receive the reimbursement.

When we contacted the seller support, they told us to message buyer to return the original item. The case ID is 15084216131.

We need help from Mods please.

Thank you

Andrew

This morning we received a return that was auto-authorized for an item for sold (return reason being "item does not work").

Shorty after this return was opened, I received an order for the same item but it was marked as a "replacement" and the buyer was charged $0.00

I have never seen this before, how did this ordered get placed?

What happens if this order is shipped and we are forced to refund the previous order when the buyers return arrives to us (the customer will essentially get the item for free) or in another scenario the buyer does not ship the original item back to us and get 2 for the price of 1. This seems like a major dilemma.

I am considering just cancelling the replacement order (the buyer has also opted out of getting messages from sellers, go figure!)

So I'm a little confused on how this works...if the buyer buys an item and then requests a replacement they have to send back their original item...but lets say they keep both...will they then be charged for the replacement as well since they did not return anything? or is this some loophole to get buy 1 get 1 free?