Need Help with Shipping Carrier Adjustment
OK, short rant mode first. I have been shipping with USPS for 15 years and have never had an adjustment to a shipment. I use a third-party app for shipping, each shipment is weighed by scale. Last year, I started using Buy Shipping through the app.
I received a few dozen shipping carrier adjustments yesterday, going back to shipments that were made up to 3 months ago. Most of them were small adjustments, $0.25 - $1.00 claiming that the weight was off by an ounce or less (which it is not). These add up quickly and there seems to be nothing I can do about them. Because of this, and the issue detailed below, I will stop using Buy Shipping and revert to doing USPS direct.
I need a moderator (@Glenn_Amazon, @Joey_Amazon, @Danny_Amazon, @KJ_Amazon, or somebody) to look into a case for me.
Case ID: 17494980241
I shipped a small product to the customer in a 9x7x1 bubble mailer envelope. The package weighed 2.56oz, which was confirmed by the carrier since they actually issued an adjustment on the outbound shipment. It was a rebate of $0.07, reducing the original shipping cost from $4.58 to $4.51.
Outbound shipping adjustment:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 9 X 7 X 1 IN
Weight: 2.56 OZ
Carrier Audited Dimensions: 9 X 7 X 1 IN
Weight: 2.56 OZ
Base Postage Charge
-$4.51
Amount already paid:
$4.58
Total Charge from Carrier
-$4.51
Transaction Total
$0.07
The customer decided to return the item, opened of course. The return shipment received an adjustment of $148.88. They apparently measured the return package at 22.75 x 17.5 x 21.25, which is basically large enough for a small refrigerator. The dimensional weight applied was 53lb and the adjustment was $148.88. The customer returned the item in an envelope similar to what it was sent out in.
Return Shipping Adjustment
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 9 X 7 X 1 IN
Weight: 2.56 OZ
Carrier Audited Dimensions: 22.75 X 17.5 X 21.25 IN
Weight: 53.0 LB
Carrier Adjustment Charge
-$148.88
Base Postage Charge
-$4.51
Amount already paid:
$4.51
Total Charge from Carrier
-$153.39
Transaction Total
-$148.88
Seller Support responded with the following:
"Please note that this is a return chargeback. Amazon does not reimburse Sellers for chargebacks due to carrier's policies adjustments."
So, I have no way to fight this charge as Amazon won't do anything and Amazon is the shipper of record. I cannot dispute it with USPS.
Is there any way a moderator can look into this and get this corrected?
10 replies
Seller_DdmPiA1p1S2Wu
Regarding the first issue of small adjustments on outbound shipments, from what I have been able to determine if you use Veeqo (owned by Amazon) instead of Amazon Buy Shipping directly, this doesn't happen, as least as far as I have been able to determine. I have shipped thousands of shipments through Veeqo and have regularly look to see if there are any adjustments as have so far not found any. I don't know why it seems to happen on Amazon directly but not on Veeqo. Do keep in mind that if you purchase your shipping labels somewhere other than Amazon or Veeqo that you do lose your INR protections, so if someone claims they didn't get their package or it's running really late, you have to refund the buyer and will automatically lose an A-Z claims for INR. So, you may want to try using Veeqo and see if that solves your issue.
Regarding the incorrect return label cost, I believe there is a way to dispute that with Amazon, but I'm not sure exactly how. Amazon pretty much always ignores problems and hopes you will just go away any time you contact them, so you may just have to keep re-opening the case until they help. Or, perhaps a moderator here can help. Good luck.
Seller_sAK5zxvpqCPqz
@Glenn_Amazon, @Joey_Amazon, @Danny_Amazon, @KJ_Amazon
Tagging mods since I didn't do it correctly in the original post.
