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Hello everyone, my account has been deactivated and I cannot reactive it. Everything seem fine, my personal informations that I submitted to system and my company informations. They are all verified by Amazon, I even verified my company address via mail from Amazon directly. I need help. I believe I tried every possible way that is available.

Im a new seller and I received a letter to verify my 1 item that I sorced legally from a store with a valid receipt. I'm trying to understand why im being picked on when there are 15 other sellers on the same listing. I don't even know if they are real and the fact that they have my personal emails they sent that email to my two personal emails has annoyed me and Amazon has not said anything to me about the listing. I'm trying to figure out how they obtained my personal information. Can anyone tell me what I should do with this? I have told them I don't mind providing a receipt however, I would like to know how they got both of my personal email addresses.

Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

I shipped in my first inventory and it has been received. But when I look in manage inventory it has a reserve total higher than the number of units I shipped in. Why is the reserve total listed under the inventory tab higher than the total # of units I sent in?

My account was made inactive. How do I get it to be active again? Amazon asks "Please provide the following information to gain complete access" and they just say to reactivate the account.

Dear Amazon Support Team,

I am facing difficulties in providing quality service to your customers because my account has been deactivated. I have submitted all the required documents and proofs as requested. Kindly review them and reactivate my account so I can continue serving your customers with the best offers and services.

Thank you for your support.

I recently received 8 orders in just 40 minutes, all shipping to South Elgin, IL, with different names and addresses but the same ZIP code. After some investigation, I found that some of the phone numbers linked to these orders have online complaints about people receiving unexpected packages from Amazon, Walmart, or even China. This doesn’t seem like a typical dropshipping activity—could it be a targeted attempt to harm my store through fake reviews or feedback? Has anyone experienced something similar? What are the possible motives behind this, and how should I address it? Your insights would be appreciated!

Thanks

Hi Everyone,

I'm reaching out to see if anyone has encountered a similar situation and to seek advice on how to handle it effectively.

As an international seller, we offer both Seller fulfilment (FBM) and Fulfilled by Amazon (FBA) options for our customers across different countries.

Recently, we had a customer in the USA who placed a Seller Fulfilled order from our UK warehouse on October 27th to the USA. A week later, they noticed that we had sent out stock available through FBA and contacted an Amazon representative. The representative advised them to place a new order through the FBA stock (which was placed on November 5th) and to request a return for the original Seller Fulfilled order. They were assured that they would receive a full refund, including the shipping costs, once the return was processed. This guidance was given despite the fact that the initial order had already been dispatched and delivered by USPS to their address, shortly after.

To my knowledge, Amazon's Terms & Conditions specify that shipping costs for Seller Fulfilled orders are non-refundable unless the item is defective or the wrong product was received. Moreover, if the customer decides to return the item, they are typically responsible for covering the return shipping costs to our designated local return address.

I believe the advice given by the Amazon representative was incorrect and misleading. Instead of directing the customer to resolve the issue directly with us, they were promised a full refund, including shipping costs, which goes against Amazon's policy for Seller Fulfilled orders.

I would greatly appreciate any feedback or insights from other international sellers who have experienced similar situations. Am I correct in assuming that once a customer places a Seller Fulfilled order and agrees to the shipping charges, these costs are non-refundable unless there is a defect or error with the product?

Looking forward to your thoughts and input.

Thanks in advance

Hi Amazon,

Please what is going on with our Payments. Why are all the payments being held up in Deferred Transactions despite our Account is in good health? Over the past two payment cycles, we have not received payment for our sales on the platform and the last payments were peanuts which is way less compared to the tens of thousands in Sales we have made. I thought your deferred transaction policy is DT + 7days so why is it that since October till date no useful or substantial payment made despict the spike in sales and velocity so why holding on to the sales proceeds as this has significantly impacted our cash flow and operational capacity. Our account is in good health so we should be getting paid a substantial amount too so we can at least pay our Suppliers too even if we can't pay ourselves for all the hard work done to deliver on customers' orders. We need all these Funds release please as it's already affecting our relationship with our supplier. Amazon should pay up and stop holding on to the funds perpetually as this can be demoralizing for business.