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Hello. 

I'm encountering difficulties in verifying my identity for the INFORM ACT. When I attempt to access the "Indeitity Verification(Reverify)" link in Account Health, I'm unable to find any option to submit documents for verification. 

Instead, it redirects me automatically to the "Case log" section, which hinders my ability to submit the necessary documents for identity verification. 

And my account seems already got deacitivated. I'm in urgent need of assistance regarding this matter.I have contacted the seller verification team several times and they keep telling me to follow instructions at account health page to upload documents. 

I have opened cases (16700291971 & 16610087171) on this issue asking for technical support and still waiting for the solution here.

Please HELP and advise if there are any other ways to submit the documents!

@CR_Amazon

@Connor_Amazon

@LeviDylan_Amazon

Request for Clarification on Charges and Account Block

Dear Amazon Customer Service,

I hope this message finds you well. I am writing to request urgent clarification regarding a recent charge on my account. It appears that Amazon is attempting to charge me for a product that is no longer in stock, and my account has been blocked, preventing me from resolving this matter directly.

As per my understanding, if the product is unavailable and my account is suspended, Amazon should not be processing or attempting to charge me for it. I kindly ask for a detailed explanation of the reasons behind these charges and to confirm that no further payment will be taken for items that are out of stock and unavailable for delivery.

Please also provide guidance on how to resolve the block on my account so that I may access it and ensure no further issues with billing or account access.

I appreciate your prompt attention to this matter and look forward to your response.

My best-selling product cannot be included in the Prime Day exclusive discount due to the following error:

“Suppressed. This item has been flagged per Amazon internal policies.”

I’ve raised cases about this issue before, but the responses are never helpful. I only receive standard canned replies that fail to address the problem. Any assistance would be greatly appreciated!

I’m reaching out for help regarding an ongoing issue with my inbound shipment (Case ID: 16363152311). My shipment was closed on 9/21, but it’s showing that 11 high-value units are missing. I have already provided valid documentation to confirm the shipment contents, but the case continues to be rejected despite these details.

Can @Seller_l3eCP9f1PtJXC, @Seller_OOVUXZLmb2UEHor another moderator please look into the case and provide assistance?

Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

Dear Amazon

I am writing this letter because I have recently received an untrue review for my product link and would like the Review-Complaint Panel to help me investigate and remove these false reviews of unfair business competition, thank you very much! Below is the evidence and screenshots I provided.

Review : I have this machine. it's several years old. the dongle broke in the company will refuse to sell parts and software because the machine is so old and I no longer have an order number Bad Company no customer support suggest going after a different brand.

Review star rating: one star

1. the review has no real purchase and does not pass Amazon's purchase verification.

2. the review states that the customer's machine has been purchased for several years but my machine is a new brand and my product was on the shelf on 23 July 2024 and has only been on the shelf for 120 days.

3. my link rating has dropped from 5.0 to 3.8 and the lack of authenticity in the review and the fact that there is no way to verify it has had a huge impact on the sales of my product, which is unfair.

4. The customer describes in the review that we do not provide after-sale customer support, and we have not found any information about this customer's communication with us in the email communication records of Amazon buyers and sellers.

We have always followed Amazon's rules to provide the best products and services to our customers and have been free of any violations.

I believe this behaviour violates Amazon's review manipulation rules by hurting other sellers and their product ratings by providing one-star review star ratings. Please investigate this review and help me to remove this review to create a fair seller environment, I will appreciate if you can help me.

Waiting for your reply.

Best wishes

amazon deactivated my account even I sent proof the still denied me and the decided to keep all my money not only me most of people's have this problem

So I just got an email from Amazon telling me that a refund has been initiated for one of my orders, not too unusual, but the refund price was. I know the item and know for a fact that a $2.00 refund means something is wrong and I need to check my auto pricing/min price to make sure everything is fine. It is. I look into the order ID and the order was for a total of $47.49. This order was placed 2 years ago. Why is amazon auto approving a $2 refund on a $47 order placed 2 years ago?

@Seller_RsATYbG9XP0HP - Hope all is well. Apparently, I lost Featured Offer Eligibility across all my listings and I am not sure what the exact reason, especially I maintain good health on my account.

Can you look into it? Case ID: 16696735391