My documents were approved but my account was not opened
Amazon is in a very strange situation. They sent me an identity verification violation and I did it the same day. Even though I sent the documents, they suspended my account 2 days later. The account was disabled for 9 days and an e-mail came 4 days ago. The e-mail (Case ID:
17535468341) says ''Please do not reply to this e-mail as we do not review e-mails sent to this account.
Hello! Thank you for completing the identity verification process. We have completed our reviews and there are no other steps that need to be taken by you.
You can continue to sell on Amazon.com.
Thank you!''
Despite my documents being approved and this e-mail, they have not activated my account for 4 days. I have been suffering unnecessary losses for 2 weeks. The document review took 9 days. So how many days will it take to open the approved account? Can you please inform me? I cannot open a case because the account is suspended and when I click on the contact section, it says 'you are not authorized to view this page''. Can someone please help with this?
@KJ_Amazon @Rose_Amazon @Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Blake_Amazon @Jameson_Amazon @Emet_Amazon
@Cade_Amazon
@Atlas_Amazon
@Cooper_Amazon
@Steve_Amazon
@CR_Amazon
@Quincy_Amazon
@Nikki_Amazon
@Tatiana_Amazon
@Nano_Amazon
@SEAmod
@Stevie_Amazon
2 replies
Seller_KZDRtOLePdZ9P
@KJ_Amazon @Rose_Amazon @Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Blake_Amazon @Jameson_Amazon @Emet_Amazon
@Cade_Amazon
@Atlas_Amazon
@Cooper_Amazon
@Steve_Amazon
@CR_Amazon
@Quincy_Amazon
@Nikki_Amazon
@Tatiana_Amazon
@Nano_Amazon
@SEAmod
@Stevie_Amazon
@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon@Levi_Dylan_Amazon
Atlas_Amazon
Hello @Seller_KZDRtOLePdZ9P
Thank you for the information provided regarding the recent verification you have been requested to complete. I know this can be increasingly concerning given the impact that the delayed review has had on your account. I do want to get you support, so I have reviewed the case information that you have shared with me.
I was able to see where the verification has not seen a response as of yet, so I have compiled the available details to be transferred off to another team. At this time, I do not have any updates available to provide guidance on. However, I will continue to monitor for any updates that may be received.
If you observe any changes or have any updates of your own that you would like to share, please refer back to this thread for support on this concern.
Best,
Atlas
