Hi everyone, I need some urgent help regarding my US seller account.

On April 1st, 2025, I received an email for identity verification under “Other Policy Violations”. I immediately submitted all required verification documents and a photo the same day through the appeal section.

The system showed me that the verification would be completed within 2–3 days, so I waited. But after about a week, instead of being approved, my account got deactivated.

Now, it’s showing a critical violation with an account health rating of 0, and the email says I have 19 days to resolve the issue by contacting Account Health.

Has anyone else faced this? What should I do now to get it reactivated? I didn’t receive any rejection or further request for documents after my first appeal. Please guide me.

Thanks in advance.

Hello Amazon community,

My account got deactivated about 10 days ago and I received the following message:

"We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement."

My account was not involved in any fradulent activity of any sort. The only problem I had was that I forgot to submit my ID to Amazon Seller Central becuase their email was sent to my spam folder. I already tried 4 times to appeal to Amazon by submitting more information to my case but it got rejected every time (I already submitted my ID and bank statements to demostrate my identity). Furthermore, whenever I try to reach support my questions get automatically rejected by the Amazon Bot.

What I really dont understand is that on case ID 15624304761 Amazon support confirmed that my account was reactivated and that I could resume selling when in reality my account was still deactivated. My health score is green and I never engaged in any illegal activity, I need a real person to review my case and reactivate my account please!

Subject: Account still locked after verifying identity 1.5 weeks ago

Hi everyone,

I’m hoping someone can help or provide some advice.

About 1.5 weeks ago I successfully verified my identity, but my Amazon Seller account is still locked, and I haven’t received any update from support since then.

I’ve submitted all the requested documents, including my government-issued ID and proof of address. The verification page confirmed that my identity was verified, but nothing has changed in my account status.

Has anyone experienced something similar?

Is there a way to escalate this or get support to respond faster?

Thanks in advance for any help!

— Marosi Krisztina LLC