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Completely unfair decisions on appeals for arbitrary reimbursements
This is the second time I've shipped an order correctly and on time, buying the label using “By shipping” and with Claim protection and Amazon abuses.
The courier lost the package and Amazon initiated a refund on their own and it was chargedto my account.
I filed a claim with support and they determined that they should not have charged me for the refund and instructed me to appeal the decision.
I made the appeal and this was the response, completely absurd and unfair.
“Upon further review, we have decided to uphold our original decision. We received the tracking information you provided for order 112-8166974-2661066. However, you did not provide the carrier name or it does not show any tracking information on the carrier's website."
And the worst thing is that what they are saying IS A LIE, I go into the appeal I made and I can clearly see that I did provide the carrier name correctly. And now it is no longer possible to make another appeal.
Additionally, I can see on the carrier website that the tracking number seems to be incorrect, but it was Amazon that entered that tracking number when the label was purchased not me.
In other words, since the purchase of the label, Amazon made a mistake and I have to pay all the consequences, even though I have the protection against claims.
Tis is the order: 112-8166974-2661066
12 replies
Seller_OvL8C4BJWiuS9
Have you created a case with seller support? If so, put your case number here so that a Mod may be able to help.
Seller_6Ob7qrvqctlHY
This the last case that was created 17553665191
Seller_Ha6JyVvDK6Ybs
Did you know customer can claim entire box missing then 3 days later file AtoZ claim saying box was empty after 25 days from original deliver and you the seller are responsible and your ODR is affected. SCAMAZON at its finest Free sheep for all or just claim 6 year old did it and you get free stuff!
Seller_Sram36TnVt73c
You need to keep appealing the case until they resolve it in your favor. First few attempts are always denied by bot.
Seller_14o3oVAXRYtJd
This happened to me a few weeks ago, and I believe some claims are now being reviewed by AI. The claim I received reported the exact same issue: “You did not provide the carrier name or there is no tracking information available on the carrier’s website.”
From what I understand, the claim needs to be responded to using the correct template format, including all necessary details such as:
Full Carrier Name (not just "UPS" or "FedEx")
Tracking link
Delivery date
And any other relevant shipping information
This way, when the system processes the response, it can properly identify and validate the data provided.
Seller_kWzASERYhgus6
Kind of feels like chaos is being used to make it feel like selling on this platform is a waste of time.
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