Order : 113-9198939-9225803

Buyer ordered two items; Blue and yellow

Buyer returned one item; Blue and received a refund for one item; Blue within return window is opened.

After return window is closed, he opened the A to Z claim for yellow. (Buyer clearly said he want to return the item on A to Z claim reason section.)

But A to Z claim team just issued a refund without returning the item and closed case with our ODR increasing.

We opened cases to appear and all our cases transferred to A to Z claim team and they just denied our appear within 2 mins with Ctrl-C and Ctrl-V massage.

Can anyone check this case???

A customer returned item that is not ours. We were waiting for Amazon to process the refund so we could open a Safe-T claim but during that time the customer opened a A-to-Z claim. Now Amazon sided with the customer and refunded the customer out of our pocket and we could not upload photo proof on A-to-Z claim that the customer returned wrong item. We lost the A-to-Z appeal because of that. So is that a lose lose situation that nothing could be done?

The order ID is 111-7117736-1893012

@Seller_nS0jcFQNDLG3e

Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.

Order ID: 112-7250849-3801858