I am having a whirlwind of a time dealing with these new sourcing costs... some of my costs get accepted for some products, and some don't while they're the exact same invoice?
I kind of let that idea go once I heard that we would be able to submit a case to re-evaluate already reimbursed lost items.. okay, great.. I guess..
Fast forward to today, I have been going back and forth trying to get the re-evaluation accepted, but they keep just denying and closing my case.. seems like they aren't even looking at the invoice provided?
They've estimated a cost / reimbursed me at around $11.62 for an item that we pay $20.00 for direct from the manufacturer... We have the invoices, but I don't know why they are denying it? This seems like out-right theft at this point.. I can forgive the excessive underestimations of costs at the beginning while they "learn", but not allowing you to fix it is does not sit right with me..
We purchase direct from the manufacturers, that is who sends us our invoices.. packing lists.. etc. No middle men.
I'm asking for some help on what I could possibly do to get this fixed up and reimbursed at LEAST the cost we pay for our goods! Hopefully someone out there has found a way? Or maybe a mod would help me out? I really need some light shed on this..
Pinned by community manager