So the customer returns a heavily used and damaged item and orders a free replacement.

I file a claim with Amazon.

Amazon refuses to refund:

Hello from Amazon Selling Partner Support,

We see that you have contacted us regarding facing issues with customer where they returned heavily used and damaged item.

Amazon does not accept responsibility and will not reimburse you for returned items that are damaged by a customer, are subject to recall, are defective or in violation of Amazon policies, or for other similar reasons.

By enrolling in Damaged Inventory Ownership, you agree to be the damage-fault owner for enrolled damaged inventory; hence you will not be reimbursed for this inventory.

Is this now an infinite, free-of-charge supply of products for customers?

Order ID: 112-3606978-6818636

Purchase date: Wed, Mar 5, 2025, 12:54 PM PST

Shipped with UPS Signature Required - 1Z9AF1210361518023

First Scan - 03/05/2025, 9:29 P.M.

Delivered and Signed - 03/06/2025, 12:59 P.M.

Customer messaged you

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 6, 2025

You messaged the customer

March 7, 2025

Customer messaged you

March 9, 2025

You messaged the customer

March 9, 2025

A to Z Claim date: March 11, 2025 (Granted in favor of buyer)

Contacted UPS and received copy of signature for Appeal

A to Z Appeal: Mar 12, 2025 (Denied in favor of buyer)

Buyer chose to have item delivered to Mail Max Postal Center a commercial mail location.

Order delivered on time and signed for by someone the customer designated to sign for it when they chose to have the item delivered to business/mail box location. This is pure fraud by the customer or the business the item was delivered to.

This was a $592.61 order and we are without the product.

How is Amazon calculating these values? Not what they post on site but actually calculating other than ceiling numbers. We sell gold jewelry and their values in some cases are less than the intrinsic ( melt) value of the gold.

Since they dont know the weights or chain gauges how do they know?

I would like to see transparency - how about tell us 4 items how Amazon actually calculated?

They claim they compare to other products- are they comparing real gold earrings to fake gold sold by chinese sellers?

Franly I think they have no clue to what these products cost to make and are using ficticious numbers.

I would be happy to provide say 4 ASINS and lets see how they came up with the value- if they cant tell us , which I dont think they can, then clearly this is a scam

1. Gold wedding band
2. A pair of gold Earrings
3. A sterling silver and diamodn pendants
4. A gold cross on a gold chain

If I provide the 4 ASINS does anyone at Amazon have a clue?

@Seller_khUF6HPR2AHxu-there you go

This is a recurring issue. I will get back a box of fba returns with no paperwork in it from Amazon, and one or more of the items are things that I do not even sell. When I try to open a claim to get my money back for the item they were SUPPOSED to return to me, I am unable to fill in all of the required fields because there was no return slip included which has the Shipment ID and other necessary data Amazon requires. I found some of the info in one of the Reports, but cannot find the Shipment ID anywhere, so each time it happens I am losing money for whatever the item was that was supposed to be returned to me. Can anyone tell me where I can find the Shipment ID for an fba return if there is no paperwork included in the package?