Dear Amazon Support,

I am writing to request the removal of feedback for Order ID 111-5402301-4714605

which states:

"Why $7 for return :("

This comment concerns a return request with the reason: ''Bought by mistake''

This feedback is solely a complaint about the cost of the prepaid return label provided by Amazon,

which is determined by Amazon and is part of Amazon’s return policy,

not related to our seller performance or service

Our Feedback Removal Request case ID: 17276887981

was automatically denied.

However, we kindly request a manual review, as this unfair feedback negatively impacts our account health.

Please let us know if any further information is needed.

Thank you for your time and assistance.

Sincerely

We are writing to request the removal of a feedback left on our seller review page that appears to violate Amazon's guidelines for seller feedback. Below are the details of the feedback in question:

Order ID: 113-7913051-5242613

Case ID: 16909167631

Reason for Removal:

This feedback violates Amazon's guidelines as outlined in your policy here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G5T39MTBJSEVYQWW

Specifically:

Misattributed Feedback:

The buyer references two orders, a "first order that was lost" and a subsequent purchase for $263.72. We have no record of any other order, no lost order, nor an order of the amount $263.72, indicating this feedback is directed at another seller.

Per the feedback guidelines: “Misattributed feedback. This includes feedback that is left for the wrong seller.” (referenced here under "Feedback we will remove." :https://www.amazon.com/gp/help/customer/display.html?nodeId=G5T39MTBJSEVYQWW )

Pricing Feedback:

The buyer complains about pricing. Pricing concerns are explicitly prohibited in seller feedback.

As stated in the guidelines: “Pricing feedback. This includes feedback about the price of the item or delivery.” (also referenced on the page under "Feedback we will remove here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G5T39MTBJSEVYQWW.")

We initially submitted a removal request for this feedback through the automated feedback page. Unfortunately, the request was automatically rejected, and we are now unable to respond further to the case or escalate it directly.

Given the clear violations of Amazon's feedback policies and the inability to resolve this through the automated system, I kindly ask for your direct intervention to remove this feedback from our seller review page.

Thank you for your attention to this matter. Please let me know if you need any additional information.

@Seller_RsATYbG9XP0HP @Seller_RSwABJNHpHnEZ @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3 @Seller_Lz6S1nnAIzbYB @Seller_7e4TizkSOVtBf @Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_SBIjJooGeXSQ6

Order: 113-2648900-0085056

I recently received negative feedback from a buyer who mentioned that the shipping took too long, details about the product, encouraging people to shop elsewhere and followed by an accusation of being a scam which is definitely not true. This buyer left the review before we were aware of the situation and did not contact us. I think this feedback was more about factors that we had no control over including shipping. Amazon denied the feedback removal request. I know in the past they have removed feedback if it was promoting other companies but Amazon had updated their feedback removal policy since. Has anyone have a similar issue with this type of feedback and the request to remove it? Thanks in advance.