# Seeking Help with Amazon Authentic Violation Issue
I'm currently facing a challenging situation with my Amazon seller account and would appreciate any advice from the community.
## Situation Overview
I started dropshipping products from a single brand with a proper dropshipping agreement, including my own packaging as per Amazon's policy. After just listing the products (without selling any), I received two authenticity violations.
Since I hadn't made sales yet, I had no invoices for my initial appeal. Amazon then requested future invoices, so I purchased 10 units of each ASIN with a single invoice covering both products.
## Current Problem
Amazon removed one violation but maintained the other, keeping my account deactivated. I've taken the following steps:
- Purchased products directly from the brand and submitted the receipt
- Called Amazon Performance team multiple times
- One Amazon rep suggested I need to provide supply chain documents from my supplier where i submitted first future invoice
- Contacted my supplier (a well-known company) who confirmed in writing that their products are authentic and sourced from manufacturers or authorized distributors
- Supplier refuses to share their invoices as against their policy
- Contacted the manufacturer who stated they don't have a published list of distributors and cannot confirm/deny their customers
## Confusing Situation
What's most frustrating is:
- Neither product was ever sold
- The same supplier invoice was accepted for one ASIN but rejected for the second
Amazon representative suggesting that till your future invoice supplier will not provide their invoice /supply chain ,its not going to help
- I've submitted 10 appeals over the past 7 weeks with no resolution
Has anyone faced a similar situation or have suggestions on how to proceed? Any advice would be greatly appreciated.