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Is anyone else facing this issue?

Hi everyone,

I hope someone here can guide me because I’m facing a serious issue with one of my shipments.

I sent a shipment to Amazon's AWD warehouses, and the delivery was completed on November 11, 2024, at 1:00 PM PST to the IUSJ warehouse. My carrier provided me with a Proof of Delivery (POD) confirming that everything was delivered correctly.

The problem is that the shipment status on Amazon's shipping page hasn’t been updated since it was created on October 8. I contacted support twice and they informed me that there is no Appointment ID registered for this shipment. This left me confused since my carrier confirmed they used the correct Appointment ID, and everything was delivered as scheduled.

Every day that passes without this inventory being synced means I’m losing sales. I’ve tried resolving it with the support team, but there’s still no solution.

Has anyone here faced a similar issue? What steps would you recommend I take to ensure Amazon registers my shipment and processes my inventory? How can I escalate this case effectively?

Competitors in the same category under the main picture of the product copied our product's main picture of the composition of the picture of the product placement and the inside of the liquid color are extremely similar, but the composition of the main picture of the two elements are they independently photographed, because we are selling the appearance of the product is very similar, so it is very easy to confuse, may I ask that this behavior is compliant?

How should I proceed here?

Buyer received original item, claimed it didn't work and requested a replacement. So this is the first return request that's open.

I print label for the replacement item and the buyer immediately opens a second return on the replacement so now I have two open returns. They say the original item works fine now so they don't need the replacement.

The buyer used expedited shipping the first time which made both the first and the replacement urgent. (Not sure if this was malicious or not)

How do I handle these two returns that are sitting open? I still have the replacement in my possession. Do I go through the refund process for the replacement even though it cost them nothing? Do I leave the original return open and let it expire on its own?

Thank you in advance

ASIN:

B096RZVTMC

This item is available for sale and selling thousands of units a month, but does not show up in any search including even when searching for the specific ASIN. Any idea what the issues is?

Does anyone know how the Mattress Recycling Fee is charged to Amazon customers? Can we see it on the seller end?

buyers addresses are not visible/ available within a weekhow the [Moderator edit: removed profanity] am i supposed to check with the post office if the package was delivered to the correct address?

I'm having problems logging into my seller account

Recently, for some reason, when I login in via the 2 step verification system, I'm not receiving the OTP

if I click resend and choose call me. Then that works perfectly

This has only started happening since I changed service providers from AT&T to Spectrum

Checked my account, and all my contact info is perfect

Called Spectrum, and they confirmed that there are no filters or blocks

Any ideas would be greatly appreciated it's driving me mad

TThanks