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April 3, 2025

We have AHT and SSA enabled on all products which all have a 2 day handle time.

Today, we went to purchase our labels and all show "AT RISK" for late delivery for USPS Ground Advantage (less than 1lb). Amazon used USPS Ground Advantage (less than 1lb) to give the estimated deliver by date of April 7, 2025 on all of these orders. When we go to purchase the label, Amazon Buy Shipping is estimating the delivery date to be April 9, 2025 when using USPS Ground Advantage (less than 1lb).

This is dead wrong. How can Amazon use our shipping method to determine the ship by date for an order and then say that the order won't make it there when you go to buy the label if you use the shipping method that was used to determine the ship by date?

Before we had a proper foothold on Amazon, others were selling our products, and we were able to go through the Brand Registry process to take control of all listings. All Pevonia products now solely live in our catalog.

However, I've run into some issues with a few items. Namely, we have a Skin Serum that's product type is incorrectly listed as "Hair Styling Agent". I'm assuming that these types of listing errors are due to previous sellers offering our products on Amazon. Now, I know you can't just simply change a product's type, category, etc. so how would I go about getting this rectified?

I've already opened a ticket (about a year ago) regarding this issue and it went nowhere. I initially had an idea to have Amazon suppress the current listing since we can't outright delete it, and then re-submit the product. Only problem with that is the UPC will be the exact same as the suppressed listing, so I don't think that would work.

Any help would be greatly appreciated!

I am a new seller, and I understand that Amazon holds funds in an account level reserve. One source I found since they hold it for 7 days for new Sellers and then release it. It is an over 7 days since several of my transactions yet my account is still at zero. Can someone from Amazon please help me with this. Thank you

I received a warning from Amazon saying I created an incorrect variation listing. I deleted the variation immediately and appealed it. I gave all three Root cause, Corrective measures, Preventive measures in detail in all my appeals

But all my appeals to Amazon are met with their standard copy paste reply:

“We received your submission but do not have enough information to remove the variation warning from your account at this time. To remove the warning, please send the following:

– The root cause(s) of the policy violation.

– The actions you have taken to resolve the policy violation.

– The steps you have taken to prevent this violation in the future.”

The listings do not violate any policy. But any attempt of me to tell Amazon this is met with the same reply. We've tried anyway, but Amazon still copy-pastes replies.

Any suggestions? Thank you.

Well, the tariffs are here. More than 70 percent of the products that wholesalers and retailers sell on Amazon are produced in China, according to a survey conducted by Jungle Scout and published by the ECDB. So, looks like cost for the majority of sellers are going up substantially. Per WSJ: China will be hit with a new 34% tariff, adding to previous duties, like the 20% tariff Trump imposed over fentanyl. That means the base tariff rate on Chinese imports will be 54%, before adding pre-existing levies. Have you started changing prices yet?

Not talked about much: "Trump on Wednesday signed an executive order eliminating the so-called de minimis provision for low-value parcels from China, effective May 2. Under U.S. tax law, the de minimis provision allows companies to avoid import taxes and customs inspections on international shipments with a retail value of $800 or less."

89 million de minimis packages came in from China in January. So, say the tariffs cuts that flood of packages in half, DHS still has to deal with a tsunami of packages to collect tariffs on which they never had to do before. Are there details on a plan to handle this? If so, please share.

The new de minimis rules may help some USA based sellers whos items are low cost and compete with cheap Chinese goods off of Temu et.al. Seems most of us in the USA can expect long delays on import clearances. Are stock outs therefore looming, and is it another reason to raise prices to conserve what inventory we all have already landed in the USA?

Thoughts?

I was selling an item and had successfully sold 35 units under a specific ASIN. Recently, I purchased 40 more units and was in the process of creating a shipment to send this new stock to Amazon. However, now I'm receiving a message saying, "You need to request approval to sell this item." When I click on "Request Approval," it simply says that my account does not qualify.

I contacted Amazon customer support, but they had no solution. They just kept repeating, "This is our policy and we can't allow you to sell this item." My question is, why was I allowed to sell it earlier then? These kinds of restrictions seem to mostly affect sellers from Asian countries. My friends in the U.S. are selling the same item without any issues—they're free to sell almost anything.

Now the brand is refusing to take back the inventory, and I'm stuck with $5,000 worth of stock. Who is going to compensate me for this? Certainly not Amazon. Why would they care about small sellers trying to do business?

To be honest, this feels like discrimination. I'm extremely disappointed and frustrated. I don’t even want to hear the name Amazon again.

Hi @Seller_RSwABJNHpHnEZ,

I don't know if you are aware but USPS has initiated a deliberate slowdown of their services for a very large majority of package recipients starting today. This is an even greater issue for the many post offices that refuse to scan individual packages but rather will only scan SCAN Forms such as my local post office. Part of the adopted plan also eliminates transiting packages on Saturdays. That has a massive impact not only of delivery speeds but also combined with the no end of day package pickups at the vast majority of local post offices.

This is marketed under the article entitled "USPS Is Enhancing Service Standards" on the USPS website.

"Allowing flexibility in regional transportation schedules, which may extend service expectations by one day for mail collected at certain Post Offices, while overall improving delivery speeds for mail and packages between regions."

That quoted text means that unless your local post office is within 50 miles of a regional center (most of the country is not); those packages will not be picked up until the following business day in the morning. This is an absolute nightmare scenario when sellers are stuck in the situation like us who are in a postal area where the post office refuses to scan individual packages. We lose all types of Amazon shipping protections at this point.

How does Amazon plan to address these changes made by this carrier?

Dear Amazon customer service：

my Amazon account has been deactivated and I need to reactivate it. However, when I clicked on the page to edit the information for reactivating the account, it showed that it was undergoing another verification. I have submitted more than a dozen requests in the seller help, but it has not been resolved. Please open the submission entrance. Thank you.