Incorrect Product Type
Before we had a proper foothold on Amazon, others were selling our products, and we were able to go through the Brand Registry process to take control of all listings. All Pevonia products now solely live in our catalog.
However, I've run into some issues with a few items. Namely, we have a Skin Serum that's product type is incorrectly listed as "Hair Styling Agent". I'm assuming that these types of listing errors are due to previous sellers offering our products on Amazon. Now, I know you can't just simply change a product's type, category, etc. so how would I go about getting this rectified?
I've already opened a ticket (about a year ago) regarding this issue and it went nowhere. I initially had an idea to have Amazon suppress the current listing since we can't outright delete it, and then re-submit the product. Only problem with that is the UPC will be the exact same as the suppressed listing, so I don't think that would work.
Any help would be greatly appreciated!
1 reply
Cooper_Amazon
Good Morning @Seller_iiUP2ev626iIw,
I wanted to share a discussion I created -->HERE<-- regarding best practices when updating your products category. If the listing is still removed, we should probably work on getting it reinstated first.
You mentioned you opened a ticket about a year ago... have you opened anything recently with Seller Support about this ASIN within the last 30 days? If you have not, I'd recommend filing a new case and sharing as much information as possible with them such as:
- ASIN you would like to get reinstated
- Discusses your Brand Registry status
- UPC that you would like to see reflected on the ASIN
- Any error messages you are getting when trying to relist the ASIN
- Maybe sharing the old CASE ID from a year ago if you think that will help support and not provide any confusion
- Sharing any additional information that will help them in their investigation
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
