Incorrect Variation Warning and Amazon won't read or reply to appeal
I received a warning from Amazon saying I created an incorrect variation listing. I deleted the variation immediately and appealed it. I gave all three Root cause, Corrective measures, Preventive measures in detail in all my appeals
But all my appeals to Amazon are met with their standard copy paste reply:
“We received your submission but do not have enough information to remove the variation warning from your account at this time. To remove the warning, please send the following:
– The root cause(s) of the policy violation.
– The actions you have taken to resolve the policy violation.
– The steps you have taken to prevent this violation in the future.”
The listings do not violate any policy. But any attempt of me to tell Amazon this is met with the same reply. We've tried anyway, but Amazon still copy-pastes replies.
Any suggestions? Thank you.
2 replies
Seller_rI7BZIczK8iAC
It's just a warning, nothing to put your account in danger. It will stay 180 days on your account and will then disappear. Don't panic and don't make any further mistake.
Roxy_Amazon
Dear @Seller_EPd0CNZQrU8Ve,
Thank you for reaching out about the variation warning on your account and sharing your experience with the appeals process. Let's work to address this situation effectively.
I received a warning from Amazon saying I created an incorrect variation listing. I deleted the variation immediately and appealed it. I gave all three Root cause, Corrective measures, Preventive measures in detail in all my appeals
But all my appeals to Amazon are met with their standard copy paste reply
Deleting the incorrect variation listing was a good first step but we require a comprehensive understanding of your awareness regarding the policy violation to lift the warning.
While I cannot guarantee the approval of your appeal, I want to help you create a stronger case. Here are key points to include that could increase your chances of a successful appeal:
Root Cause:
- Identify specifically which ASINs were involved.
- Detail exactly how these listings violated Amazon's variation policy.
- Explain what led to the creation of these incorrect variations.
Corrective Actions:
- Document all specific actions taken beyond just deletion.
- Include timestamps and details of when corrections were made.
- List any catalog updates or modifications implemented.
Prevention Plan:
- Outline your new listing creation process.
- Detail the specific checks implemented before creating variations.
- Describe your team training or updated standard processes. (if applicable)
For example, instead of stating "I deleted the variation," provide details like:
"On [date], ASIN [number] was identified as having incorrect variation relationships. After review, we found [specific issue]. We immediately corrected this by [specific actions], and implemented a new checking system that includes [detailed prevention measures]."
The Variation Relationships help page provides valuable guidelines on proper variation creation. Understanding these requirements will help strengthen your appeal.
Important: Your corrective measures and preventive actions must directly address and resolve the root cause of the violation. Each step should demonstrate how you're ensuring the original issue will not occur again.
Our community and I remain available to provide additional guidance if needed. Feel free to reach out with any additional questions.
Best,
-Roxy
