I recently shipped out an item this past Monday, and before shipping the item I went through all my standard safety protocols. I double checked the address on the package, purchased insurance and signature service, and took a photo of the item/box before and after packaging. This package was one of 4 that went out on the same day. (We’ll just call it package A.)
Now here comes the problem. On Package A, the tracking information on USPS still shows “Electronic Shipping Info Received” with no updates at the sorting facility or anything. However, the other three have either been delivered or are located in their local sorting facilities. I asked the lady who picked up my package why the tracking is stuck, and she gave me a firm answer stating that they had an issue scanning that box. But not to worry, because the package will arrive as scheduled.
I’ve been selling for a while and this is the first time I’ve ever encountered something like this. The reason why I ask is that it opens a whole can of worms of other problems. Without proof of receiving the box, USPS can deny an insurance claim. And without any kind of information showing up, the buyer could also claim that they never received it. So my question is this. Has anyone else ever had a similar issue in the past? It’s killing me to think that this order could go deep down the wrong rabbit-hole any day now.