INFORM Consumers Act appeal
Our account is now wrongfully deactivated due to outstanding information requests for INFORM Consumers Act in the seller central that CAN NOT BE FILLED IN by Amazon’s systematic error.
We’ve created the case ID 17506106631 and also called Account Health Specialist yesterday with the ID 17509172371.
Our account health score has always been around 950 – 1000 for over years, but now account closed because of this whole entire Inform Consumers Act glitch.
Please help.
@KJ_Amazon
@Atlas_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@CR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
@Connor_Amazon
@Saeid_Amazon
@Troy_Amazon
@Glenn_Amazon
@Roxy_Amazon
@Levi_Dylan_Amazon
6 replies
Seller_rI7BZIczK8iAC
What is the information you can not fill in?
Atlas_Amazon
Hello @Seller_yhthqLpCr50fo
We’ve created the case ID 17506106631 and also called Account Health Specialist yesterday with the ID 17509172371.
Thank you for the information provided regarding the recent issues you have encountered while attempting to complete the Inform verification. I understand that the information is not allowing you to fill in the designated spaces which is causing increasing frustration as you attempt to address the overall account concern. I do want to offer support, so I did go ahead and review the case information that you shared regarding these issues.
I saw where you are referring to the identity documentation in the case, was the specific error encountered while trying to complete the identity verification? Can you provide a screenshot or additional context to what you are experiencing when attempting the process? Any screenshots provided should include the date and a timestamp as it does add more details to the situation being encountered.
In addition to the above, I have gone ahead and transferred information related to Case: 17506106631 to be reviewed for a better understanding. At this time, the details will be limited, but I will continue to monitor for any guidance that becomes available for you. I encourage you to refer back to this thread if you do receive any new messaging or observe any changes in the process.
Best,
Atlas
