Hello,

@Seller_nS0jcFQNDLG3e @Seller_NGsbQYFacZKVL @Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck @Seller_Lz6S1nnAIzbYB @Seller_1KYLYkgAlu4xX @Seller_adrM3ogEu2r22 @Seller_pcsb5w54JugEA @Seller_l7Jtck9jxnEA0 @Seller_hjPKSvHuoa7hn @Seller_guLNtDGZuva40 @Seller_F4AbbFj6ovBk3 @Seller_QYS7Alex1XIw4 @Seller_0LGKv5aIHcC3F @Seller_4GjtS9k0cnHHv @Seller_SBIjJooGeXSQ6 @Seller_FJwyF3iu5qxUY @Seller_ovM5p622oIbGp @Seller_GEZPMc4CeQfh6 @Seller_khUF6HPR2AHxu @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3 @Seller_t9kvdr2yixQej @Seller_RSwABJNHpHnEZ @Seller_aEROSwwdnzGiU @Seller_JT2cdQLa0Oueg

I’m hoping a moderator or someone from the Seller Performance or Account Health team can help me.

One of my ASINs — B0D7V291GG — was made inactive without any explanation several days ago. I opened two separate cases to get help:

Seller Support Case: 17566994711

Account Health Case: 17566486461

Both teams referred me back and forth to each other, and no one was able to resolve the issue or explain why the listing was removed.

Then, five days later, I received the policy warning below stating that a trademark complaint had been filed. The notice says I can appeal through the “Appeal” button on my Account Health dashboard, but there is no appeal button available in any section of the dashboard. I’ve checked both the “Received Intellectual Property Complaints” section, and every other section of the Account Health page.

How am I supposed to appeal if Amazon’s instructions direct me to a button that doesn’t exist? This seems like a technical error or a system glitch, and I’m now at risk of having this unresolved complaint affect my account health for the next 180 days — with no way to respond.

I’m including the full text of the warning I received below for reference:

Hello,

We received a report from a rights owner alleging that one or more of your listings may be infringing on the intellectual property rights of others. Amazon requires that listings do not infringe upon the intellectual property rights of others in the store where the ASINs are listed. Listing content infringing on the intellectual property of others is against our policies:

https://sellercentral.amazon.com/gp/help/521

We removed one or more of your listings because we received a report from a rights owner that they may violate the rights owner’s trademark.

Have your listings been removed in error?

If you think that the rights owner has made an error in sending the notice, reach out to the rights owner and ask them to submit a retraction of this notice. Only retractions submitted by the rights owner directly to Amazon will be accepted. Amazon does not accept forwarded or attached retractions. Rights owner contact information is provided at the bottom of this email.

If the rights owner does not retract their complaint, or you do not provide supporting information mentioned below, your contact information may be provided to the rights owner upon their request.

We're here to help.

If you have questions about the violations or need help to submit appeals, contact us to speak to an Account Health Specialist:

https://sellercentral.amazon.com/cu/contact-us/cmn/repeat

How do I submit this information?

Go to "Received Intellectual Property Complaints" under the "Product Policy Compliance" section in Account Health:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa

Locate the deactivation record for this product listing. Click on the "Appeal" button next to the listing deactivation record to submit information necessary to reactivate your listing.

What happens if I do not provide the requested information?

If we do not receive a response, the listing will remain deactivated. The violation record will remain on your Account Health page for up to 180 days after the listing was deactivated or until the violation is successfully disputed. Deleting your listing on this ASIN does not sufficiently address the reason for the violation and will not result in its removal from your Account Health page.

How do I reactivate my listing?

To reactivate your listing, you may provide the following:

-- A letter of authorization or a licensing agreement from the manufacturer or rights owner demonstrating that your product sales are lawful.

-- An invoice directly from the rights owner to indicate that your products are original and are purchased from the rights owner directly.

Any help or guidance from the moderation team would be very appreciated. Thank you in advance.