I have update my credit card information today and my account was then suspended for related account. The new credit card is the same one used by my daughter to open her account this summer. However, we immediately requested to close her account in October after we learned that Amazon only allows one seller account per household. Her account has not even started the seller identification process, did not create any listings, or violate any Amazon policy (if not taking me opening my account into consideration).
I have logged in her closed account on my computer before, which I think also caused the IP issue for the system to relate the two accounts together. I was wrong thinking that this closed account was permanently deleted from Amazon’s account database.
Has anyone had similar situations? I am new to the Amazon marketplace and am trying my best to follow Amazon policies closely. Below is the appeal that I wrote to the Performance Team, but was rejected.
Dear Amazon Seller Performance Team,
The related seller account was opened by my daughter this summer using the same credit card I just updated to. Because soon after we learned that per Amazon policy only one seller account is allowed for each household, she requested to close her account on October 6, 2017. The email address for her closed account email@example.com, and the account holder’s name is XXX. This closed account has not started selling nor violated any Amazon policy. We closed it because we want to use a business email address under my name and adhere to the one account per household Amazon policy.
We followed the “Amazon.com Help: Closing Your Seller Account” page guidelines to close her account. While on this page it states that the account will be closed permanently, when we log into this account, it shows the account is “suspended” on the main page. I think it is still recognized as a suspended seller account rather than a permanently closed one by Amazon algorithm, and my account will be found to be related to this closed account because we use the same credit card information.
We will submit the close account request again for my daughter’s account, and delete the credit card information on her account. I will also use a different credit card on my seller account.
I really appreciate your time reading this letter.
The reply we got from Amazon is:
We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.
We may not respond to further emails about this issue.
Seller Performance Team
Does that mean this is a permanent suspended action? Is there any chance that I may submit a new appeal explaining my situation?
I recognize that my previous appeal did not admit my mistakes or provide a detailed action plan. I want to let Amazon know that I understand their policy of one account per household, and will not log into any other seller account or let any other person log their accounts on my computer.
This is the first time for me to write appeals. Any insights on how the appeal should be written are really appreciated.