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The content of my compliance material was submitted exactly as required by Amazon's policy, but it was rejected, and I opened a case to ask customer service, who replied that they don't know the reason for the rejection, and then asked me to submit it again, what should I do?

Hello

We met all the eligibility criteria for Premium A+ content, but we still haven't been granted access.

- Our brand is registered with Amazon Brand Registry.

- All ASINs within our A+ Content Manager have a published Brand Story.

- We have more than 5 A+ Content project submissions in “Approved” status within the past 12 months.

We've opened tickets with Seller Support, but they were not able to help.

Having observed numerous similar cases in the community, I would appreciate any assistance your team could offer to accelerate the process or provide additional support on this issue.

@Seller_l7Jtck9jxnEA0@Seller_t9kvdr2yixQej@Seller_RsATYbG9XP0HP@Seller_8hQgfj6OVZYse@Seller_7e4TizkSOVtBf@Seller_1KYLYkgAlu4xX@Seller_zukQNO61PzGck@Seller_GEZPMc4CeQfh6

Hi everyone,

I hope you're doing well. I could use some advice or insights regarding my Amazon seller account situation.

My account was deactivated about three months ago. Recently, I requested a fund disbursement. Amazon.ca and Amazon.mx replied that the hold on my funds will be removed on 22 January. However, for the Amazon.com (US marketplace), the funds are still on hold, and I haven’t received any updates.

Has anyone experienced something similar? If so, what steps did you take to resolve the issue? Is there a specific way to follow up with Amazon regarding the US marketplace funds?

Thank you in advance for your help and guidance!

I would like some clarification about Amazon and Nazis. I will delete my account. We will not work with Nazi sympathizers. I don't want a bot answering or someone from India. I want someone in Seattle.

I recently opened this new account a few days ago and today it was deactivated because it said I have a connection to another account but I never opened another account or had access to amazon selling before. Is there any way to resolve this?

So I may be slow or may be behind but last year when I first started Amazon I made $250k profit and had an Amazon representative. FBA was my best friend until Nov of 2024- Dec 2024. Let me tell you what happened. So Amazon lost 90 percent of my products I sent in those 2 months (almost 100k) and also had a million orders pending. So you have to wait more than a month to file lost FBA products in order to even be reimbursed. So I’m patiently waiting to file while FBA is still taking orders. A few of my missing inventory was found so Amazon will send to customer….then customer will get free due to missed fulfillments. When fullfillment is missed you have to wait 45 days to 60 days for reimbursement. So now I’m waiting for lost FBA and missed fulfillment reimbursements. Now my account is negative with 28 orders pending which Amazon should cancel because it’ll just be missed fulfillments. Now I should quit but this is the icing on the cake. If the customer damages an item you the seller has to refund them and you get no reimbursement. WOW. So I am officially going to be a customer and buy items and let Amazon know I damaged the item so I need a refund. THE END. I am now on the verge of being homeless and business ruined. I pray for you all. Thanks AMAZON FBA! (Moderator Edit: removed inappropriate commentary)

I wish to bring to your attention an ordeal we have experienced with Amazon, which might serve as a cautionary tale for those of you navigating the platform.

On November 21st, our Seller account was abruptly deactivated under allegations of inauthenticity related to two specific ASINs. This action led to the immediate inaccessibility of our entire inventory, despite the issue being ostensibly limited to just those two products.

Initial Deactivation Notice (Nov 21st 2024):

In response, we promptly assembled and submitted extensive documentation, including Letters of Authorization, authorized distributor invoices, and shipment proofs. Unfortunately, our efforts were in vain as our appeals were rejected due to the distributor being "unverifiable" even though our distributor is quite literally on the Brand's website listed as an authorized distributor.

Our distributor confirmed they were never contacted by Amazon, casting doubts on the thoroughness of the review process. After a prolonged wait of 60 days, we managed to secure a video verification call with Amazon on January 20th. We re-presented our documentation, and the following day, our inventory appeal was approved, or so we thought.

Inventory Appeal Approval (Jan 20th - 60 Days after the initial notification):

However, mere hours after this approval, we were struck with another devastating notification. Now, every ASIN our account has ever handled is under review for authenticity, requiring us to appeal for each one within 30 days. This encompasses hundreds of products, leading to significant financial strain, with accumulated storage fees reaching $6,000-$7,000 over the past two months, expected to escalate to $10,000 (Storage & Surcharge Fees Solely) if unresolved.

Inventory Review Notification (Jan 21st: 61 Days after the initial inventory review notification):

The sole fact that Amazon is very willing to destroy our authentic inventory even after our initial inventory appeal is truly a despicable act. I will be reporting this to BBB and I will be trying to get in touch with Lawyers and other sellers who have been in similar situations.

We have rights as humans and as businesses. Platforms should not be allowed to charge phantasmagorical amounts of money to hold your inventory while it's under review, and then choose to review all of your inventory again without any initial notification regarding these specific items 61 days later.

This situation has been profoundly challenging for us as a small business, highlighting what feels like a punitive approach by Amazon towards its sellers. It truthfully makes me incredibly sad to think that humans are capable of treating each other like this.

I am writing this as a warning to all newer/older sellers. You're not safe, you're not special, you're not anything to Amazon. It doesn't matter if you have a Letter of Authorization or a brand invoice - If you have inventory in FBA or inventory you've sold in general, be careful.

These people are unforgiving, and the platform is being run by some kind of extremely evil entity. If you don’t believe me now, just give it a week, month, or year. You will find out.

Hello,

I have submitted multiple appeals to the Brand Registry and have supplied the requested information. However, I have been rejected. I am concerned that it’s being automatically rejected instead of thoroughly reviewed. I have received the following rejection reason multiple times:

This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form.

I am a sole proprietor. Amazon’s tax information policy requires sole proprietorships use their SSN. However, our company has an EIN from the IRS. I have supplied documentation from the IRS, the Secretary of State, and a Trademark application.

Please help me resolve this issue.

Thank you