Hi everyone,
I’m a new seller and could use some guidance from those with more experience dealing with brand ungating appeals.
I initially submitted an ungating request for a product category on Amazon, but it was denied due to an insufficient order quantity — I had submitted documentation showing a purchase of 96 units, which I later learned fell short of Amazon’s minimum threshold.
To address this, I updated the order increasing the quantity to 104 units, ensuring it clearly met the requirement. I then submitted an updated invoice reflecting the corrected quantity along with other supporting documentation (invoice and authorization letter from supplier) as part of my appeal submitted on March 28, 2025.
After not hearing anything back for several days, I contacted Amazon Seller Support to inquire about the status. They advised me to reply directly to the appeal with a follow-up message requesting an update, which I did yesterday (04/01).
So far, there’s still been no response, and I’m unsure if this delay is typical or if there’s anything else I should be doing to move things forward. I’d really appreciate hearing from anyone who’s been through a similar process:
- How long did your appeal review take after submitting corrected documents?
- Is there an additional way to escalate or check the status beyond replying to the appeal?
- Any tips on how to avoid further delays?
Thanks in advance for any insight or advice you’re willing to share—I really appreciate it!
Pinned by community manager