Hi,
We created a listing for a new product in the Children's Sleepwear category, but it was blocked due to compliance requirements. In response, we uploaded all necessary compliance documents, including the Children’s Product Certificate (CPC), test reports, and product images. Typically, compliance reviews for our other products take 1–2 days, but this submission remained under review for 5 days before being rejected.
The reason for rejection was "Image missing in DP/IA", which disappeared after 2-3 days. On the same day, we received a notification stating:
"We noticed that the product does not contain images on the detail page. In order to move forward with the review of your product, please upload a product image to the detail page and let us know when you have done so."
However, when we attempted to upload the main image, we found that the "Edit Listing" option was missing from our inventory page, preventing us from making any updates. We have since opened multiple cases regarding this issue, but the responses we receive are vague—either advising us to "reapply for compliance" or stating that the "internal team is working on the issue", without providing a clear resolution.
We are now stuck in a loop where Amazon instructs us to upload an image, yet does not provide the ability to edit the listing. We have rearranged and re-uploaded the images before reapplying, but we are unsure if this will resolve the issue.
How can we reapply for compliance without knowing what needs to be corrected? Any guidance on restoring the ability to edit our listing would be greatly appreciated.
Pinned by community manager