LOST INVENTORY AND NO RESPONSE FROM AMAZON
$50,000 Of Lost Inventory- PROTOCOL FOLLOWED AND INVOICES SUBMITTED
At least 16 different Case IDs have been created over 20+ months.
Multiple cases have been merged and resubmitted due to Amazon rejecting invoices.
Despite multiple cases, Amazon has either rejected invoices, delayed responses, or failed to acknowledge the lost shipment. The situation remains unresolved.
Amazon delayed investigations, requiring additional documentation multiple times.
UPS had already acknowledged the package was lost, yet Amazon continued to refuse reimbursement.
Amazon’s reimbursement policy eligibility window may have expired, possibly leading to further rejection.
AMAZON IF YOU ARE READING THIS PLEASE ESCALATE
@Quincy_Amazon
4 replies
Seller_vVd1bWm3E084w
I have the same issue. Package was delivered to amazon. However, it was never checked in. I waited well over a month until the reconcile period opened up. I opened up a case sent in all the invoices that are required and no answer for almost 2 months. Now they keep on sending me canned responses that I am not sending the correct documents. They are the invoices from the manufacturer which always worked before. Now the shipment says received with zero units received. So they are inferring that I sent a empty box. They are just giving me the run around hoping I will go away. It is very wrong. You ask them a question to see if you can provide them with something more useful and they just give you the same canned response. It is theft in my opinion.
Seller_9ETmZYRvv8cnM
unfortunately this is how amazon is now. they used to work and respond fast. now they dont care.
Seller_mBvGF2tLlCPTo
I opened a case for a similar problem. 100 pieces of product was received by Amazon and they closed the shipment - meaning it was distributed to fulfillment centers. Yet, I show zero of them in my inventory. I had an Amazon support person close my chat session because I was not satisfied with their non answers and zero help. So all I can do is keep following up.
Problem is, I read that if you get a payout from Amazon from your product and then later they find it, they will charge you for it. In other words, you will have to give the money back. So it's so stupid, you lose money from THEIR fees, and from not being able to sell and then they get you again when they correct their mistake.
Seller_zGoDlPZLneGhF
You need to move to arbitration, Amazon support has completely eroded, this now a self service platform.
