Hi, On some of my recent orders I had to upgrade shipping as Amazon will not let me choose my normal delivery option because they says I cannot meet the customer delivery promise. These orders are being posted out within the processing time. I have checked my transit time under my shipping template and now under Transit Time it says 'Managed by amazon'. This is new as I would normally write 2-4 days (as I posted via second class)

Does anyone know how to change this so I can edit in my own transit time?

Hi,

I recently had a container delivered to Amazon fba centre 4 weeks ago.

Usually it updates instantly confirming receiving items, but it’s still only showing as in transit and no items received 4 weeks after delivery. When can I get Amazon to refund me for these goods, as the value is in excess of £50k and I have sent Amazon proof of delivery from my shipping company but just seem to be getting automated responses with no help.

Thanks

Billy

Hello fellow sellers,

I’m hoping to get some insights or advice here. We created a shipment (2 pallets) on September 16th, and it was picked up by UPS on September 19th. However, the shipment has been "In Transit" since September 25th, and we were just informed that UPS has a delivery slot for October 20th to the Amazon warehouse.

Isn’t a one-month delay excessive for just two pallets? This is seriously affecting our stock management and sales, and we’re getting little help from support. Has anyone else experienced such long delays recently, and how did you handle it? Any tips or advice would be much appreciated!

Thanks in advance!