Welcome to Seller Forums

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

My account is abnormal, but there are still many goods that are reserved for storage and cannot be disposed of. I need to close the store. How can I handle this? Please reply as soon as possible. Thank you!

Dear Sellers,

I am writing to request your assistance regarding my Amazon seller account, which was deactivated according to section 3. Following the deactivation, I submitted the required brand documents as instructed in the communication. However, despite my compliance, I received a response stating, "We don't have enough information to resolve this issue."

I have carefully reviewed and ensured that the documents I submitted are accurate and complete, as per Amazon’s guidelines. However, my account remains deactivated, which has hindered my ability to provide excellent service to Amazon’s customers.

I am committed to adhering to Amazon's policies and providing a seamless shopping experience for customers. Please let me know how I can assist further to expedite the reactivation process.

Thank you for your time and support. I look forward to your prompt response.

Sincerely,

Faizul Hoda,

FlashDecors LLC

Dear Amazon team,

I am trying to reactivate my Amazon seller account due to an error. I wrote, created, and sell children’s piano method books under my own brand.

Two months ago, I hired an independent contractor to assist solely with cataloging and optimizing product listings. The independent contractor was at my house and I logged into my Amazon Seller account using his laptop, which was the same device he used when he worked from home. I did not share any other personal or account information with him.

After working with him for a week and a half, my Amazing Seller Account was deactivated because of relational association with another account that I did not know anything about, VSS Collections.

Then I found out that this independent contractor previously had an Amazon Seller account (VSS Collections) that has been deactivated. He did not disclose this at all before. There was no way for me to know this. But then because he was logged into my Seller Account on his computer, Amazon assumed this relationship.

As soon as I found this out, I terminated the contract between SPK Publishing and the independent contractor. I also made sure that passwords were changed, that he was fully logged out of my account on his device, and that all cookies and cache were cleared. I submitted an appeal, it was rejected, so we took all of those steps again, and even got a notarized affidavit saying that our business relationship has been terminated.

The contractor’s prior account history was unknown to me when I hired him and our Amazon Sellers accounts are in no way related. He cannot reactivate his account, but I have no relationship to VSS Collections, and this is very clear if you were to look at the products that we sell and our 12 year history on Amazon.

Can someone please help me? I've spent dozens of hours trying to solve this, and we have appealed several times, but nothing has worked. The person reviewing our documents doesn't seem to understand that we have no relationship with this other account. Thank you so much.

Dear Amazon Community Members,

Hello everyone!

Currently, I am facing a highly distressing issue and I am hoping to receive your support and assistance.

Here’s the situation: Approximately $90 in my Amazon account has been withheld due to a dispute with a customer. However, after going through a series of legal procedures, the case has officially concluded, and a settlement agreement has been reached between the customer and myself. According to my understanding, since the dispute has been resolved, the corresponding funds should be returned to my account. Unfortunately, despite multiple appeals through official channels and attempts to contact Amazon Customer Service for a solution, I have yet to receive any substantive response or progress.

Specifically, I have opened multiple Cases in the Seller Center, but each time they are transferred, with no responses and no one willing to assist me. I don’t understand why, even though the case has been confirmed as resolved, my account remains frozen. When Amazon initially froze my account, they notified me that I needed to resolve this case. Now that I have done so, why is no one addressing my issue?

My current situation is extremely difficult, and I live in constant fear. Due to the fund withholding, I owe money to many people, and creditors visit me daily demanding repayment, causing immense pressure. I hope that my case can receive more attention and assistance from the community. Fellow Amazon sellers, if you have experienced similar situations or know effective ways to communicate with Amazon to resolve such issues, please share your insights.

Additionally, I want to address the relevant teams at Amazon: I truly need help. I have created numerous Cases, but none of them have been processed, which is very unfair. I am unsure who else can assist me with this matter. I believe that since the dispute has been handled, there is no justification for continuing to withhold my funds. If you need any additional information or documents from me, please let me know, and I will fully cooperate.

I have attached the Case IDs I have previously opened, hoping that any member of the official Amazon team who sees this post will take notice and provide me with timely and fair responses:

• Case ID: 16319948321

• Case ID: 16368770901

• Case ID: 16517224221

• Case ID: 16524619211

Thank you all for your time and assistance!

Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

Request for Clarification on Charges and Account Block

Dear Amazon Customer Service,

I hope this message finds you well. I am writing to request urgent clarification regarding a recent charge on my account. It appears that Amazon is attempting to charge me for a product that is no longer in stock, and my account has been blocked, preventing me from resolving this matter directly.

As per my understanding, if the product is unavailable and my account is suspended, Amazon should not be processing or attempting to charge me for it. I kindly ask for a detailed explanation of the reasons behind these charges and to confirm that no further payment will be taken for items that are out of stock and unavailable for delivery.

Please also provide guidance on how to resolve the block on my account so that I may access it and ensure no further issues with billing or account access.

I appreciate your prompt attention to this matter and look forward to your response.

I have sent multiple documents into verification - everything from the utility bill, the document that confirms my s.p. and more. All that came back was unsufficient documents - no specification of the problem.

Overall very unhelpful and unclear.

Hello Amazon Seller Support Team,

I am writing to seek assistance regarding an unresolved issue that has persisted for months, despite multiple contacts with Amazon Selling Partner Support. I am hoping for further guidance or escalation as my previous case was closed without resolution. Below are the details:

1. Background:

I registered as a new seller from select Asian locations under Amazon’s promotional offer for new sellers in select countries. As per the promotion, I should have been charged $1 for the first month and $0 for the next five months for the Professional Selling Plan. However:

• In Month 1, I was correctly charged $1.

• In Month 2, I was incorrectly charged $39.99.

• For Months 3 and 4, I was correctly charged $0.

This discrepancy in the second billing cycle has not been resolved.

2. Previous Case (ID: 16594896961):

In my last correspondence with Amazon support, I was informed that there was an issue with the system, and I was assured that “all referral fees charged will be refunded soon.” Despite this, 11 days have passed, and I have not received any refund or update on the matter. Additionally, this case was closed without action.

3. My Request:

I am asking for assistance in securing the $39.99 refund for the second billing cycle, as this charge is inconsistent with the terms of the promotional offer. I have repeatedly clarified that this is not about tool usage but rather an incorrect billing issue tied to the promotion.

4. Supporting Information:

Here is the link to the promotional terms for reference:

https://sellercentral.amazon.com/help/hub/reference/GPHEERB9HKVZUW3V

I hope this post will bring my concern to the attention of someone who can help resolve it. I appreciate your time and assistance. Please let me know if additional details or documentation are required.

Best regards,