Here is my Delima. I woke up this morning to a message from a customer....

"Why is shipping taking so long when. I pay for prime. It was false advertising saying fast shipping."

This is the Feedback the customer Left us..

"It offers 2 day prime yet does not really give you that. I'm so upset and am still waiting and now it shows 14th but I ordered it on 4th. When u pay for prime that's what u expect."

Here are the order Details:::

Ship by: Sat, Apr 5, 2025 PDT to Mon, Apr 7, 2025 PDT

Deliver by: Tue, Apr 8, 2025 PDT to Fri, Apr 11, 2025 PDT

We are NOT an Amazon Prime Shipper We packed and shipped the order the SAME day as the customer placed the order. Not all sellers on Amazon offer Prime Shipping.

When the order was Placed These are the windows of delivery and shipping that were provided to the customer.

Ship by: Sat, Apr 5, 2025 PDT to Mon, Apr 7, 2025 PDT

Deliver by: Tue, Apr 8, 2025 PDT to Fri, Apr 11, 2025 PDT

We actually shipped the Order early as we had until today to ship the order.

The deliver By window is April 8 - April 11th and the package Shows a delivery of April 9th

Which is Early as we have until April 11th, 2025 to Deliver this order. We have Met and Exceeded our requirements with Amazon and the cost of the Item is

LESS than even Amazon is selling. The negative feedback given is completely uncalled for and untruthful.

Can we get this Feedback removed?? HOW ON EARTH IS THIS OUR FAULT?? We shipped the Order Early and Its delivering on time... We more than exceeded our expectations with this order and the customer is NOT being Truthful.

@Joey_Amazon