Account deactivated
Received an email to verify my identity on April 1, and did so at the same day. Received email it will be processed in 48 hours but got my account deactivated on April 4. Called the support multiple times, filed an appel, but nothing helps. Today is April 7 and my account is still deactivated.
What should we loose our sales if you can't proceed within the time frame you set yourselves?
Any kind of compensation for that? At least FBA storage fees.
6 replies
Seller_OvL8C4BJWiuS9
Have you checked your performance notifications?
Seller_kIukTwdhvntAp
" Received email it will be processed in 48 hours "
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
For Brand Registry three weeks is getting pretty close to resolution time in MOST cases though some take even longer.
Honestly if anything less than two to three weeks is 'too long' you are going to have a very stressful AND disappointing time on Amazon.
They are well known for making a snail look fast.
Sit back, relax, and study Seller U so your next message is not “please help with my Section 3 suspension”.
https://sell.amazon.com/learn
Atlas_Amazon
Hello @Seller_v4tIGBiu7Ft9P
Thank you for the information provided regarding the recent issues that you have seen with the account. I understand you have seen a delay in the verification which has caused further impact to the account. I do want to offer support, so I have worked with another team to get more information. At this time, I do not have any updates on the status, but I will continue to monitor your situation for one to become available so that guidance can be shared with you.
If you observe any changes or receive any new messaging, please refer back to this thread for continued support.
Best,
Atlas
