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@Seller_RSwABJNHpHnEZ Could you please advise why we got dinged for last week when the hubs of both Memphis and UPS were down. There is no way for anyone to know if Memphis will be shut down or Kentucky will be down. We shipped every package w/ overnight and there was no winter issue in Houston. However, if weather issues exist in Memphis or Kentucky how can we be in control?

Hello sellers,

We are the owner of several trademarks, 2 of which are registered on Brand Registry, and we have been unable to access the report a violation tool due to "abusive conduct" for years. Despite this we've continued selling without Brand Registry protection, and our business on Amazon has grown substantially in the last few years. We are one of the top 3 sellers in our category.

The issue began when a former employee mistakenly reported a seller’s offer as counterfeit when, in fact, it was not. Since then, we’ve submitted multiple appeals, explaining the situation, acknowledging the policies around Brand Registry's lack of distribution agreement enforcement etc., and providing detailed plans of action to ensure compliance. Unfortunately, every attempt has been rejected.

Now, after registering a new trademark, we attempted to add it to Brand Registry, and it was immediately declined - the reason was that we are not eligible for Brand Registry. Appeals were declined, stating we engaged in "abusive conduct".

This is simply crippling our business. We cannot edit certain attributes of listings under our own brand without it being Brand Registered, so we cannot confidently establish a brand presence on this platform. We would like to invest in advertising but we cannot do so if we cannot be sure that we will be able to fully take advantage of the brand protection features our top competitors all have access to.

It seems like we're screaming into the void and all our appeals are automatically declined. What can we do? We're open to any and all solutions at this point or other methods—regaining access to Brand Registry is absolutely critical for our business.

My INFORM Consumer Act compliance submission, specifically my tax information, has been under review for a week now and it still shows as "in progress". My store has been suspended due to this, and I hope the process can be expedited.

May I ask for help, teachers? Due to incorrect information uploaded on the reverse side of the legal representative's ID card, the identity cannot be verified. We now need to re verify the identity information, but the system cannot upload it. Is there any way to handle this? I have asked customer service multiple times but have not received a direct response to my question. I have been waiting for further updates. May I ask if there is a risk of my account being suspended and if I can continue to ship to Amazon? Because it's almost out of stock, the experience is very bad.

Amazon's buy shipping often does not function, so we are forced to maintain a Shipstation account to ship packages Amazon's ship program does not like we recently noticed that the prices of UPS shipments had exploded so I checked and the Amazon price for UPS was 30% higher than the same package to the same address on the same day as Shipstation seems like one more way Amazon is taking advantage of sellers? I wonder how many days of rate distortion it takes for Amazon to make another billion off the backs of tiny sellers.

I have been trying to list my menstrual underwear for months now and it keeps getting rejected due to it being considered a medical device. Amazon continues to state it needs to have FDA registration, pre- market notification, etc. I spoke with the FDA and it does not need to be registered (attached that letter to seller central), I have all the OEKO TEX standard certificate stating it’s free of PFAS, etc. I have spoke to a sales rep, the catalog team, compliance team and the leadership team. Every department states they don’t have the authority to help me and will escalate it to the right person. I have been sitting on products since December and I am feeling frustrated as it seems Amazon is not looking at my documents provided to see it doesn’t need FDA registration. Has anybody else experienced this issue? I love any guidance on this issue. Thank you.

Taryn

Hello @Manny_Amazon,

I have exactly the same issue.

I own a established supplements brand and i successfully brand registered under dietary supplements category through amazon to list my product.

I have successfully created other supplements a while ago. no problem.

I recently created a listing, Everything was fine.

The listing is not removed. Detail page is visible.

but suddenly getting this error when try to edit the listing

1. Selling Application

We are not accepting applications to sell:

- Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

- Other product(s)

PLEASE NOTE: There is no option to request approval by providing documentation and no email or performance notification on from amazon as well.

I'm the brand owner of this supplements brand.

all our products are dietary supplements category. We cannot sell anything other than dietary supplements category. I'm sure this is an error and need to be resolved.

I have opened a different discussion to this matter with specific details

Discussion name: We are not accepting applications to sell ERROR

Please kindly have a look at this and resolve this matter.

You are the only hope i have.

Thanks

1. When FBA runs out of inventory for the product listing to automatically switch to FBM. Should be a no brainer to keep sales going and money flowing to Amazon.

2. When inventory sent to FBA becomes available for sale to automatically switch from FBM to FBA instead of categorizing it as Stranded Inventory.

It can take a looooong time between shipping to the FBA receipt center where it sits and sits waiting to be opened, and then for a bad algorithm to re-ship the inventory back across the country to a different fulfillment center where it sits and sits before finally on a glorious day becoming available for sale on Prime - at which point Amazon sends an email saying the inventory will be destroyed because it is 'stranded' - because while waiting for Amazon to get its FBA act together the seller is selling the product FBM.

This is ridiculous. There should be an option to auto flip from FBM to FBA when Amazon finally says the inventory is ready to sell FBA - and not that it will be destroyed.