Hello everyone, we've been trying to submit our brand. I own the brand individually and have requested permission to use it within my company, which of course owns it. However, I've been rejected three times. I'm having trouble contacting anyone. Can anyone guide me on what I might be doing wrong?"

Hello everyone,

I am trying to get a Brand Approval Request, but I always get this reply：

Hello from Amazon Brand Registry Support,

We see that you would like to register your brand CATOLAT, I am Akshay and I will be reviewing this case.

We have declined your application at this time due to the following reason:

The images provided are not acceptable for Brand Registry. The brand name CATOLAT is digitally altered on product images.

The images should not be computer generated and must be of the physical product you intend to sell on Amazon.

As your application is declined, the decision cannot be reversed. However, you can still submit a new application for additional review after ensuring your brand meets the eligibility criteria here and making any necessary corrections:

https://brandregistry.amazon.com/brand/enrollment

We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.

You can use your phone’s camera to capture clear pictures of your product or its packaging. Note that Amazon does not consider a mock-up or digitally altered image of the product or product packaging (e.g., the brand name or logo photo-shopped on the product or packaging) as valid proof of intellectual property ownership.

Therefore, any product image provided during Brand Registry enrollment must be an unaltered, genuine image of the product or its packaging. If an application is submitted with a mock-up or digitally altered image, the brand may be subjected to additional scrutiny during enrollment, and in some cases removal from the program.

Before uploading your image, ensure that it is not blurry and clearly displays your brand’s name. The brand name on the product must be easily readable and match the exact trademark name on your application.

This is for the record of a new store, we have provided relevant materials according to the requirements of brand registration, and the product also comes with a permanent logo, product packaging, and no ps in the mobile phone shooting, and every reply is the same template, I don't know how to successfully record, can someone from the brand registration team tell me what to do? case id: 17439091081 Brand Name: CATOLAT

Please help me

I am facing two issues that I would like to explain separately in the hope of receiving your assistance.

First Issue: My first brand registration application was rejected due to non-compliant images. However, I am certain that the images I submitted were taken with my phone and can be verified as authentic without any editing. The reason for my frustration is that I submitted genuine images, yet I was informed that they were not acceptable.

Second Issue: I accidentally closed the case for my second brand registration help. Will this affect my subsequent brand registration process?

I look forward to your assistance. Thank you.