MOD HELP NEEDED: SFP with 1-2 delivery day says "ships within 2-3 weeks"

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Seller_yoBaUhzkFJuPI

MOD HELP NEEDED: SFP with 1-2 delivery day says "ships within 2-3 weeks"

I have many asin's that are SFP with 1-2 day delivery, and the shipping template is set to ship the same day.

The PDP says "usually ships within 2 to 3 weeks" right underneath "Prime ONE-DAY delivery TOMORROW"

This is very confusing and misleading to customers.

This displays on many of my SFP listing, sometimes says "ships within 2 to 3 days" or "4 to 5 days" and so on, even though they ALL use the same shipping template and ALL offer 1-2 day delivery.

NOTE: Many of my listings had the Custom manual exempt handling time until passing and qualifying for SFP at Christmas (at which point the listings became SFP and have been SFP since Christmas). It seems as if the manual exemption handling time is still hanging around in the system instead of letting SFP completely "take over" all the shipping/delivery elements that SFP is supposed to control on the PDP.

I have Case ID 17477701811, and as usual I received a completely irrelevant response talking about promise delivery extensions 🤦‍♀️ That is clearly NOT the issue here, whatsoever.

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Tags:Custom Products, Detail page, Listings, Personalized
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Seller_yoBaUhzkFJuPI

@Glenn_Amazon @Rose_Amazon @priscilla_amazon @KJ_Amazon

Can I get some help with this? They are just ping-ponging my ticket around.

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