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Well, I've never seen this before. We just got more "FBA reversed reimbursements" in the last 2 hours then we've had reimbursements in the last 6 months. Anyone else getting this right now? I'm not even going to submit a ticket until they stop rolling in, or this will turn into a 3 ticket nightmare. Man Amazon, get it together!

My account is in good status and there are no other issues, but my shopping cart has been lost for half a month. I opened a case and it said it might be a compliance issue. I provided it, but it has been under review. Is there anyone who can help me solve it quickly?

I sent in 600 units of a hazmat sku.

They said I mistakenly sent in +1568 extra units. Somehow, these extra units sold even though I requested an investigation and they deemed that the investigation confirmed the extra units. These extra units have not shipped out and have been in pending order status for over 4 weeks now.

The crazy part? Amazon is charging me storage fees based on the extra 1500 units. After filling two cases, they now say it's only +836 units extra. How is it that you guys can make such a ridiculous mistake and charge me extra on top of this? Does anyone know who to talk to or how to fix this because I've been charged over $5k+ in storage fees and my original 600 units sold within 30 days of checking in lol.

I see that others have reported this "brand" hijack...

@Seller_6gxmduAZ4G44bin this thread https://sellercentral.amazon.com/seller-forums/discussions/t/6b80a9e0-ecc6-46a2-9b38-c2deb15ae823?postId=eb08e680-1b35-4ed2-b8f7-86a83d4916d6

where @Seller_t9kvdr2yixQejwas engaging

and @Seller_TWnW8floVL2KPin this thread https://sellercentral.amazon.com/seller-forums/discussions/t/b32e975d-a46c-408f-b76b-eb078e3b0ece?postId=9cdb8057-3615-46c4-8261-baf3d88cbbf2

where @Seller_zukQNO61PzGckwas engaging

I found these thread when I noticed this "brand" hijacking one of my listings.

Here are some other examples...

5 Litlle Monkeys

Dr. Suess coloring book

See Case ID 17002208811

Does anyone have any more info on on USPS filing "a mail classification proposal with the Postal Regulatory Commission (PRC) to eliminate Bound Printed Matter(BPM)Flats and Parcels and to expand Marketing Mail flats and parcels product categories, to take effect no earlier than July 2025."? I saw this in an article from postaltimes.com called "USPS files with PRC to eliminate Bound Printed Matter Flats and Parcels". I can't hyperlink to it, but you can find it easily, if need be.

We use BPM for shipping books, and I am not clear on what this means to us... Media Mail is an option but more expensive.

TIA!

Help please my account got deactivated due to a product that i have in my inventory. I have provided a lawyer letter like they asked. I want to taken that product down, and leave my other products because they meet the correct policy. What do i do now. I need help to resolve this issue.

I want to share my experience on the Amazon Seller Forums regarding an issue I've encountered multiple times. Despite using Amazon Buy Shipping, I am still being held financially responsible for non-receipt claims from buyers.

Recently, on order ID: 111-2792083-0572210, a buyer claimed they did not receive the package. The order was shipped via Amazon Buy Shipping with USPS tracking number 9300120111412262165128. The tracking confirms delivery on January 8, 2025. However, despite providing this proof, Amazon refunded the buyer and deducted the amount from my seller account funds.

The official response from Amazon was:

"The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

While it is reassuring that my Order Defect Rate was not impacted, the financial loss remains. This raises serious concerns about the actual protection Amazon Buy Shipping offers to sellers. Speaking to customer service doesn't help either, as they simply create a case and return the same result, failing to explain why the funds are deducted from the seller.

I submitted an appeal on January 12, 2025, stating:

I am writing to formally appeal the decision regarding the A-to-Z claim for order #111-2792083-0572210. The order was shipped using Amazon Buy Shipping with USPS tracking number 9300120111412262165128 and was delivered on January 8, as confirmed by the final delivery scan.

According to Amazon's policies, when sellers use Amazon Buy Shipping and the package is scanned as delivered by the carrier, the seller should not be held responsible for non-receipt claims. Despite this, a refund was issued to the buyer in this case.

kindly request a review and reversal of this decision based on the following points: Use of Amazon Buy Shipping: The shipment was made using Amazon Buy Shipping, ensuring compliance with Amazon’s requirements for seller protection.

Confirmed Delivery: The USPS tracking number confirms delivery on January 8, with a completed scan at the buyer's address.

Policy Compliance: As per Amazon’s policy, sellers using Amazon Buy Shipping with confirmed delivery scans should be protected from A-to-Z claims for non-receipt. Furthermore, the use of Buy Shipping should not be funded by the seller, as stated in Amazon's policy: https://sellercentral.amazon.com/help/hub/reference/GB2FHL2QMQ5NT397

I just received an email stating the my appeal was denied

I am sharing this experience to gather insights and learn from other sellers who might have faced similar issues. Has anyone else had refunds issued despite using Amazon Buy Shipping and having proof of delivery? How can we ensure better protection as sellers in these situations?

My brand is brand registered on amazon and i listed my ASIN everything was fine.

The listing is newly created and its ACTIVE and out of stock. you can view the product listing. but will not let me edit the listing.

ASIN: B0DTCDPVK3

When i try to edit the listing i get this message:

1. Selling Application We are not accepting applications to sell:

- Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

- Other product(s)

The product is new, I called support a few times, and they don't seem to help the issue.

Can someone from amazon help