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A customer left a negative feedback stating something to this effect: "Please help my order is stuck in transit! Can you please ask the seller to contact the post office."

Amazon immediately struck the feedback through because we shipped on time and used Buy Shipping. However, I would still like to contact the customer to let them know that their item is on its way and will be delivered. When I click contact buyer, my only option is a canned response telling them we will provide a refund. What is going on here? Amazon does not want us to provide customer service anymore? We used to have access to their encrypted email address, but I am no longer seeing that option.

Furthermore, it seems Amazon is making exceedingly difficult for buyers to contact sellers, which is probably what led the customer to leaved the feedback instead of contacting us.

Is there some standard they are now doing a $17.99 reimbursement, period?

I have two claims:

SAFE-T Claim ID: 81883-53308-6693369 & SAFE-T Claim ID: 48615-72771-8158132

Both were for $89.99 costume sets, both were worn & ruined & returned in unsellable condition.

I did the reason: Returned item(s) not received in original condition

They both (costumes) smelled of strong perspiration & perfume, and had stains in the armpits from wear. Both missing tags. One had a wig that was also worn, and returned a ratty mess, not fixable.

I've had other claims for *just* wigs that were damaged, where I was given more than these for full costumes. i don't understand what's going on. Am I doing something wrong suddenly? Help please. I'm afraid to appeal, that usually just makes them angry & I get nowhere anyway, so I'm hoping you can help me find out where they came up with these small amounts. (they would NEVER tell me that)

Thank you!

Hi,

This ASIN "B081JCHSC4" has a wrong brand name and it is wrong. It's meant to be "Lifesavers" not "Holiday candy Gifts". This has made it impossible to sell even with a direct supply from an authorized dist. because amazon recognizes the brand as a seller's generic listing. I have seen some situations where sellers run into issues of authenticating their products even with LOA because the wrong brand was listed as of the time they sold their inventory. Can this be updated to reflect the rright brand "Lifesavers"?

@Seller_zukQNO61PzGck@Seller_t9kvdr2yixQej@Seller_8hQgfj6OVZYse

A customer left negative feedback on an order that was just shipped yesterday saying there were no seeds in the package.

How could he know there were no seeds in the package when the package is still in the shipping phase?

I asked for it to be removed, three times and got the same answer.

Amazon is really getting stupid with its policies. I started with a Performance rating of 1000 and every day it goes down with no explanations. I have had some late shipments with one of those being my fault. Somehow we completely overlooked it.

I noticed that buyers can leave remarks if they feel the answer to an email is not good enough. Usually the only answer they want is a refund even though they are at fault.

I notice under feedback there are new fields for dissatisfied customers. Of course this one negative feedback brings my percentage way down even though I have done nothing wrong.

I have been selling on Amazon for 17 years and it gets worse and worse everyday. When I first started on Amazon, it was easy to make money. We used to sell FBA but the fees and lunacy there made us make the decision to go to FBM. It has been a year and they still find packs of seeds that have been lost. They return them but not knowing where they have been we put them into the recycle pile.

My own website is doing better every day. Next March I turn 65 so I can retire. I may retire, leave Amazon and just focus on my own website and our 8 acre farm.

If a mod reads this and would like to help the case number is 16711489581.

Have a Happy Thanksgiving.

I am struggling to get my account reinstated. I have sent almost 25 documents to prove the crime that I haven't committed- Selling counterfeit or doing deceptive, fraudulent activity. I attended a video interview and it went well. I was able to reply to each question with proper documentation. I have sent the invoices over 5 times now. I just got an e-mail saying we may not respond to further emails. I called in and AHR said quantities don't match in invoices. Suppose, I have to provide documentation for 60 units. I submitted invoices containing 2,3,2,3 cases and each case contains 6 units. They are counting it as 10 units instead of 60 units. It is clearly written in the invoice as CS/6. I have submitted POD, INVOICES- WITH SUPPLIER INFORMATION, BANK STATEMENTS, AUTHORIZATION LETTER, ID PROOFS,

Please don't give me a hard time. I have bills to pay and put food on the table for my family.

@Seller_SBIjJooGeXSQ6@Seller_JT2cdQLa0Oueg@Seller_NGsbQYFacZKVL

@Seller_Lz6S1nnAIzbYB @Seller_nS0jcFQNDLG3e

I know many of you don’t agree with Amazon's SSA for determining transit times, but personally, I think their software is generally reliable, and we rarely have issues — except when it comes to APO military addresses. In my experience, I’ve never seen Priority Mail arrive at an APO address within 2 days, despite what Amazon might estimate, they are always wrong.

This brings me to a frustrating issue: we’ve will have to stop offering shipping to APO addresses entirely. It’s unfortunate because it limits options for our service members, but the Amazon shipping calculations just doesn’t align with the realities of military shipping and transit times. Average military delivery time is 15-21 days.

We recently shipped an order to an APO address using the method Amazon recommended and well within the stated handling time. The package arrived in what we consider a normal timeframe for APO delivery. However, the buyer reached out after 2 days to request a shipping refund since the package didn’t arrive within the SSA-estimated time. We issued the shipping refund to the buyer (only $11.21)

Ten days later, the buyer filed an A-to-Z claim, which Amazon granted— the package arrived a few days after that. We appealed the decision, providing evidence of carrier pickup and tracking scans, but Amazon denied the appeal, claiming we didn’t ship within the handling time. (Screenshot attached for reference shows we did.)

We’ve done everything by the book, you see the pickup scan, and transit scans all moving through the system (although funny how it is in Chicago and Miami at the same time given the time difference between the 2 states) yet Amazon still keeps saying we did not ship within the handling time. I am at a loss here, it's only $100 but it's the principal of the fact, claims protected is not a guarantee.

The buyer emailed us the same day the package arrived at their local post office, requesting a reshipment after filing an A-to-Z claim. We informed the buyer that the package was en route for delivery and requested its return since a refund had already been issued. However, we received no further communication from the buyer, who has also opted out of receiving messages, preventing us from sending a return label.

For mods interested, case id. 16682687761

Granted

Seller-funded: Nov 14

Order Defect Rate (ODR) impacted: Yes

Appeal by: Dec 14 (appealed and lost 11/18)

Order ID:

Product Amount: USD 98.95

Claim date: November 14, 2024

Why is this happening?

The customer has not received their package and our records indicate you shipped this order after the maximum handle time

Hello Amazon,

See CASE 16702001891

My entire inventory is seeing 4 extra ship days added. (destroying our sales)

High volume seller, metrics excellent, On-Time delivery rate at 93%, promise days added, only says 1.3 days, but we are seeing 4.

Account Health 572

ODR is 0.29% (need less than 1)

Late Shipment 2% (need less than 4%)

Cancel Rate 1.98% (need less than 2.5%)

Valid Tracking 98.6% (more than 95%)

On-Time delivery rate at 93% (need more than 90%)

Nothing explains the punishment, everything is exceeding the expectation

Mods please investigate ASAP, worst timing for a glitch again

Hello, I am trying to wholesale on amazon FBA but when ever I try to list rebull, monster, bounty, or any other product, the FBA Fees is really high and my cost for the branded products is really low. For example, I am trying to sell red bull 24 pack case and it cost's me $18 . but Amazon fees is $16 and the buy box winner is selling it for $34.99. How am I supposed to make a profit margin and gain capital, when everything is dirt cheap and Amazon fees on top of that is really high. Someone please help me!

I would appreciate a MOD's help if possible. A buyer requested a return for order 113-9489536-3013053 and Amazon generated a RMA and Return Label as usual. The tracking information of the return confirms that the package was delivered to a different city/state and not to us even thought the return label was generated by Amazon with our return address. The buyer filed an A-to-Z Claim on this order. We provided a response to the A-to-Z indicating that we did not receive the return and provided the tracking information for the Amazon generated return label and simply asked that the A-to-Z be funded by Amazon and that it not be counted against our defect rate...we lost that claim. We then appealed and we told that we lost because we "did not respond to the buyer’s return request" even though we did not receive the returned order. We then filed Case 16650323041 with this information and was told that the decision stands and that we are responsible for the entire order cost plus return label fee for something that we did not receive.

Additional info...normally, if we receive a return and do not refund/respond within 72 hours then Amazon will refund the buyer and we would have the option of filing a SAFE-T Claim but this did not happen and it went straight to A-to-Z.

I certainly do not think that this is fair that we did not receive a returned order and prove that we did not receive it but we are fully responsible for Amazon's own return label being delivered elsewhere.

Any advise?