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My account is deactivated for section 3 violation - required business address verification and seller verification video interview. No response from Amazon.
My account was deactivated on Feb 22nd and the reason that has been shared was ''We need additional documentation to verify your identity and account ownership''. I have been asked to submit documents such as my id,bank account/charge method statement,proof of address.
After I've submitted these information, I have received an e-mail stating as 'We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.'
I didn't understand what was the issue for 2 weeks,wasn't using my US account as well, then accidentally I have found out that there is a warning sign for my US store/Business Information page. I have updated it and for verification Amazon sent a postcard which I submitted the code when arrived. My business information has been verified.
While waiting for the postcard, I received an e-mail that I need to complete a virtual identity verification over a call. I have sent all the documents that has been asked before the call (same as before -such as my id,bank account/charge method statement,proof of address.)
I had the virtual verification call on March 19th and I've been informed that I will be receiving a reply from them after investigation. However still there is no reply from the team. When I try to connect chat, they just repeat my last submission which was way before all verifications.
I would like to learn how long does this process takes? Will I be informed if I failed? Will I be informed if additional documents needed? I would like to learn if my account is going to be reinstated.
Thank you!
1 reply
Seller_kIukTwdhvntAp
"I would like to learn how long does this process takes?"
Longer than you would like it to.
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
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