FBM deactived unfairly - I DID NOT DROPSHIP!
Hello,
I received a notification that all my FBM were deactivated because of dropshipping. I have my inventory at my warehouse and I ship through amazon-purchased shipping label. There was NEVER any dropshipping. I submitted appeals but the response seems auto-generated and no one is reading my explanations. Please help! @Bryce_Amazon
23 replies
Seller_nRFmxiQg4EGrw
What type of packaging were you using? If you ship in a box marked with another company (WalMart, etc.) that would be a violation of the dropshipping policy.
Post your case number for the mods to see.
Seller_kIukTwdhvntAp
" I have my inventory at my warehouse and I ship through amazon-purchased shipping label."
@Seller_nRFmxiQg4EGrw types faster than I do! (AGAIN!)
What kind of boxes are you using? There have been countless threads about people buying boxes from Walmart. Home Depot, Lowe's, etc, and they all have the store brand on them.
Seller_bKeFgLM3t4fgq
@Sandy_AmazonHello! Could you help look into this. Thank you!
Seller_qTJiCxRI8PpIZ
I would be just about anything that everyone else is right. That it has something to do with the box you used. People have become increasingly weird about using recycled boxes from another company or store. It's quite frustrating. It gets expensive to keep buying boxes all the time.
Seller_6KHLlyPsCbnzd
I wonder if someone used a box with amazon on it , if it would be considered drop shipping ?
Seller_TLdKvG4G2HGFD
That’s frustrating, especially when you’ve done everything correctly. Here’s how to escalate and get a real review:
1. Strengthen Your Appeal with Evidence
✅ Warehouse Proof: Lease, utility bill, or inventory photos.
✅ Supplier Invoices: Showing your business name.
✅ Shipping Proof: Amazon-purchased labels + tracking.
✅ Order Processing Flow: A video or document proving in-house fulfillment.
2. Clear, Direct Appeal
Subject: Urgent Appeal – Incorrect FBM Deactivation
Hello Amazon Seller Performance Team,
I do NOT engage in dropshipping. My inventory is stored at [Your Warehouse Address], and all orders are shipped using Amazon-purchased labels.
Attached evidence includes:
Warehouse documentation
Supplier invoices
Amazon shipping labels & tracking
It appears automated responses are overlooking my explanations. Please escalate this for manual review.
Best,
[Your Name] | [Your Seller ID]
3. Escalate if Ignored
🔹 Call Seller Support – Request escalation.
🔹 Chat via Seller Central – Ask for a supervisor.
🔹 Email jeff@amazon.com – Higher-level escalation.
🔹 Post in Seller Forums – Amazon staff sometimes respond.
4. Follow Up Daily
Reply in the same case thread until a human reviews it. Let me know if you need further tweaks! 🚀
Seller_XuzmXXUIMHtah
We had this 6 months ago. We used to put our internal ERP sales number in the other comments section of an order so we could track it. Amazons bot picked up on this and decided we must be drop shipping.
It's worth noting that after about 15 hours of talking to offshore AHS reps nobody could give me any answers. I had to escalate via SAS and after several days they got someone in New York to call me. Issue was solved in 5 minutes after that. What a joke.
