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Dear Amazon Support Team,

There are two unauthorized sellers have hijacked and using my ASIN. They're exploiting my listing by:

1. Using my ASIN ($22.99).

2. Lowering their selling prices ($13.99) to win the Buy Box.

3. Shipping a different product.

Consequently:

1. All links associated with my ASIN redirect to hijacker's Buy Box, including those on my A+ content or product search result page.

2. There is no an easy way for customers to find the authentic product from me though the entire website because my buy box is too hidden now (green arrow).

3. Buyers receive fake products from hijacker, however leaving negative reviews and harming my ASIN's rating.

Could you please explain the following issues with my ASIN:

1. Why are my product posts in the product search page displaying the hijacker's low selling prices instead of mine?

2. How did the links in my A+ content become redirected to the hijackers' Buy Box?

3. Why are customers able to leave reviews on my ASIN after purchasing the fake products from the hijackers?

4. If Amazon doesn't stop the hijackers from selling my ASIN despite my report (Complaint ID: 17203576431), what alternative steps can I take to remove them? Would recreating the listing be the only solution, or are there other options available as I don't want to waste my one-year hard works or lost all the good reviews?

Like the title says, I have stuff that is due to ship by tomorrow and arrive by 25th to FL. I don't get the option for UPS Ground Saver or USPS Ground Advantage shipping from NY. Even if they are padding storm it doesn't take that long to get a package from NY to FL, that I can't use Ground Advantage,,,

Dear Amazon Team,

We are reaching out to seek urgent guidance and support regarding the recent compliance issues raised for our dietary supplement products. Specifically, 25 of our products have been flagged for not meeting FDA labeling requirements, as determined by Amazon. The primary concern appears to be related to the accuracy and presentation of the botanical extract per serving on our product labels.

We understand that labeling for botanical extracts must adhere to the criteria outlined in 21 CFR 101.36 and/or USP <565>. However, despite our best efforts to comply with these regulations, we are facing significant challenges in addressing the concerns raised.

Here’s a summary of the steps we have taken so far:

1. We initially provided images of our product labels as requested by Amazon Seller Support.

2. We subsequently submitted documentation, including our NSF Certificate of Analysis (COA) and other materials, to validate the accuracy of our supplement facts.

3. We were then informed that the weight of the capsule must be included on the front label, even though both the extract and weight are clearly described in the supplement facts section.

While we are willing to update our labels to include the capsule weight on the front, it has become clear that modifying the labels alone will not resolve the complaint or lead to reinstatement of our products. Additionally, there appears to be no clear path for appeal or resolution after making such updates. This lack of clarity and guidance has left us in a precarious position, with no actionable steps to move forward.

We have consulted with an FDA labeling expert who reviewed all our labels and confirmed that they meet regulatory requirements. Despite this, we are unable to find a resolution within Amazon’s framework, and the enforcement of this rule without prior warning has had a severe impact on our business operations.

We kindly request:

1. Clarification on how we can resolve this issue and reinstate our products.

2. Confirmation of whether updating the front label with the capsule weight will address the compliance concerns.

3. Assistance in identifying a clear path for appeal or resolution if further actions are required on our part.

This situation has placed immense strain on our business, and without a viable solution, it could lead to devastating financial consequences for our company. We sincerely hope the Amazon Team can provide guidance and support to help us navigate this process effectively.

Thank you for your attention to this matter. We look forward to your prompt response.

How is shipping by AWD is different from shippping directly to FBA and what benefits we have in AWD

Amazon delisted a product -- Flower Poppy Iceland 200 Non-GMO, Heirloom Seeds for the weight and not an approved brand.

They said it weighed over one pound so I was not allowed to sell it. I responded that it weighs less than .02 pounds. It is an approved poppy and sent a link showing other sellers selling the same thing.

We have been selling this since 2015 and now there is a problem with it??

They responded that in order to sell seeds I have to be a US resident. (this is interesting because there are lots of sellers on Amazon selling seeds who are not US residents. They may have a US address but they nor their products are from the US. How can you tell? The prices. This is a dead give away.)

I responded that I am a US resident. I have been for the last 65 years.

They responded that the picture is wrong. Even though the current picture has been there for 10 years, I replaced it.

During this process they told me to call them. I did. Only the CSA did not take their phone off mute. It is an old call center trick. After about 4 minutes they hung up on me. They called me back. But they still did not take the phone off mute.

They left an email stating the original problem.

How can they expect me to fix an issue when they have no clue what the issue is?

The case number: 17179535551

Hello. Is it possible to offer 25% off our customer's first subscribe and save order? I don't see an option for a one time discount and then to continue at a reduced discount.

The Amazon BOTs are out of control. We sell an irrigation valve that specifically prevents contaminating of the drinking water system, and Amazon is telling us to remove the word “anti- contaminate”. But that’s it’s only purpose, that’s what it does.

It’s as if I was selling white paint and they’re telling us to list it without using the word white, doesn’t that make any sense?

Ask ChatGPT “does an Anti-Siphon Valve prevent contaminate the water system?”

Every time we attempt to communicate with Amazon the reply we receive in an obvious BOT, and frankly Amazons over use of the BOTs is offensive, disrespectful and completely insulting to their sellers. We make a good effort to provide the requested information and then Amazon sends a cut and paste BOT reply. How sad is that? Why are they so discourteous that they can’t have a real, English speaking human deal with our concerns?

I have spent more than an hour to provide Amazon the information, and each time the BOT replies…. It’s sad…. Human on one side, BOT on the other, how will we ever communicate properly?

So from yesterday I try to add new items to our inventory, and they won't appear.

Same with campaigns. Anyone have an idea what's going in?

All the listings I upload are in the incomplete listing, but all the datas are filled correctly.

Hello,

I am experiencing an issue with TAX ID verification under the Inform Consumer Verification process. The problem is that I am unable to select the country where my TAX ID is registered. The system has automatically assigned a country, and since the field is locked, I have no option to change it.

I opened a case with Amazon Seller Support on January 3rd regarding this issue, but to this day, they have not resolved it. I keep receiving the same response, asking me to wait, but no progress has been made.

Meanwhile, new products have arrived at Amazon FBA warehouses, and I have a balance in my account. However, since the verification process is incomplete, my U.S. store has been deactivated, preventing me from operating my business.

I would appreciate any assistance or guidance on how to resolve this issue as soon as possible.

Thank you.

Case ID: 16954859401

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