Handmade listing hijacked (again) by a Chinese seller - no help from SS

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Handmade listing hijacked (again) by a Chinese seller - no help from SS

Once again one of my Handmade listings has had the brand name hijacked by a Chinese seller.

How does that even happen??

Opened a case and got the ususal (and incorrect) canned answer saying I am not allowed to CHANGE the brand name on a listing.

I am not trying to CHANGE anything, I am trying to return my listing to my OWN brand that I make that cannot be duplicated. This was the answer I got. How the heck to you get someone to actually read and UNDERSTAND what is being asked??

What wording should I have used to get them to realize I am trying to get my listing back to the original name? How hard is that to understand??

This is the ASIN - B07KP2HYDQ

THis is the case number - 17527126041

>>. Hello from Amazon Selling Partner Support,

We understand you have contacted us to update the brand name for ASIN: B07KP2HYDQ to De'esse Boutique.

We're declining this request as it doesn’t comply with our Amazon Brand Name Policy. We don't allow changes to the brand value (also known as the brand name) on existing ASINs.<<<<

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