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Customer claimed package not received, Amazon immediately refunded, Safe-T claim submitted, Need Help with Amazon's response
The response I received from Amazon about my claim was absolutely ridiculous. I opened up a claim because customer stated package was not received and Amazon immediately refunded the money. I sent Amazon screenshots of the tracking information and the actual UPS photo showing the package was sitting outside his front door.
This is Amazon's response to my claim# 66037-91017-9658404:
We need some additional information to complete the review of your SAFE-T claim for the order 112-2052374-5955440.
Next steps:
To proceed with your claim, provide the following information within 7 calendar days of receiving this request.
-- The details of why you are requesting a reimbursement.
-- Photographic evidence of the damage or difference with the original item. Please note that images of packaging will not suffice.
-- An image of the return mailing label on the package. Do not use the digital file or the RMA image and make sure that the image is clear.
-- An invoice document that lists the serial ID or unique device identifier, such as the barcode scanner, of the item that was sold.
-- A certification from the manufacturer that confirms that the item is working in perfect condition.
-- The tracking ID of the shipment.
-- Any additional documentation that you think may support your claim.
I already stated when I opened the claim why I was seeking reimburesement. I submitted screenshots of the delivery photograph. I also submitted the tracking# and the tracking history with proof that it was delivered. AN INVOICE DOCUMENT? YOU ALREADY HAVE THE INVOICE BECAUSE THEY BOUGHT MY PRODUCT THROUGH YOU! I am the manufacturer of this tea. I don't ship out broken bottles.
Can someone look into this? I feel that I received an AI response that doesn't even address my issue. I want my money back please. Thank you.
7 replies
Seller_Sram36TnVt73c
Did Amazon refund through an a-to-z claim or did they just do it outside of that process?
Did you buy your shipping on Amazon and does the tracking information on the carriers website indicate it was picked up on or before Amazon's ship by date?
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