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My account was deactivated by Amazon on February 8, 2024, but we have been trying to appeal the funds in this account, but Amazon suddenly transferred all the account balance on December 13, 2024. Can anyone tell me what the reason is and how can I get Amazon to return the money that was transferred from my account? ? ? ? ?

I have no products in my account and haven't sold in years. Everytime I try to appeal, they said me the same canned response:

-- Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights. Please send this information, any other documentation, and a list of impacted ASINs to vendor-inf-appeals AT amazon dot com.

-- Greater detail on why you believe an error has occurred.

Where do I send this information?

Send this information to vendor-inf-appeals AT amazon dot com.

What happens if I do not send the requested information?

If we do not receive the requested information, the listing will remain removed and your account could be deactivated.

Has your listing been deactivated in error?

If you believe there has been an error, please tell us why. Your explanation should include the following information:

-- How your listing(s) have not violated the brand’s intellectual property.

ASIN: xxxxxxxx

Complaint ID: xxxxxxxx

This same response comes back every time. How can I prove that I have done nothing wrong and there are no products in my account? I had been planning on starting to sell again this year and do not want to lose my account? I have sent written replies, screenshots of my account, etc. at least 10 times. I can't get a human to answer.

Hello,

I’m reaching out to this forum in the hope that someone can guide me or share a similar experience. My account was deactivated three months ago because one ASIN was flagged as unauthenticated. Despite countless calls to Seller Support and multiple submissions, I’m stuck in an endless cycle of rejection. Here’s a detailed breakdown of my situation:

Initial Request: Amazon requested invoices to prove authenticity. Since the item was an in-store purchase, I provided the store receipt. However, it was deemed insufficient.

Second Submission:

I added a matching credit card statement showing my seller information.

It was rejected, and the verification team requested additional seller information on the receipt and an email tied to the purchase.

Clarifications and Calls:

I explained to multiple agents that it was a physical in-store purchase, so there was no shipping information.

I also provided:

The in-store receipt

A credit card statement matching the purchase

My Nike membership email tied to the purchase

Despite this, the result remained "not enough information."

Escalations and Internal Reviews:

I visited the store again and obtained a sales audit copy showing my seller license used for tax exemption.

I combined this with all previous documents, my driver’s license, seller license, and a detailed explanation.

After submitting these for an internal review, I waited over a week, but the result was again "not enough information."

Countless Calls and Confusion:

On one call, the agent claimed the verification team didn’t understand why the digital order number lacked my name and address. I explained again that it was an in-store purchase, and not all purchases are made online.

Another agent flagged the partial payment I made with a Nike gift card. I explained the situation, but I no longer have the receipt for the gift card as it was paid in cash.

Final Submission:

After addressing every issue raised, including providing detailed explanations about the in-store purchase and partial gift card payment, I submitted the documents for a final internal review.

A week later, I received the same response: "not enough information."

To make matters worse, I suspect this ASIN may have been a customer return (possibly a counterfeit item) resold through FBA, though I can’t confirm this.

My Request for Help:

Has anyone successfully resolved a similar issue?

What additional steps can I take to prove authenticity and reactivate my account?

How can I recover the inventory Amazon is holding?

After countless calls, multiple internal reviews, and providing every piece of documentation I could think of, I feel stuck in an endless loop. Any guidance or insight would be greatly appreciated.

Thank you in advance for your help!

So we were deactivated after 2 years of selling on Amazon with a 5 star rating.

Reason given was - Multiple Seller Accounts. One of our Voulenteer employees had several years ago, tried to setup a seller account for our company but never completed it, and due to the multiple seller account Amazon deactivated our current account.

We are a smaller business, we make various products for pregnant woman and their families, I am nurse and I have spend most of my life trying to help others and all of our products are made and created by ourselves.

What I lack personally is IT expertiese, initially when setting up my company I never thought about amazon as being a selling platform, but I was convinced by others to try it out. But with limited understanding of how it worked I asked friends and families to help to set up my account, and a few wanted to help. One created an account using my information but was unsuccessful in having it activated. The account he opened was never in use, and with him being unsuccessful I turned to professionals and found help on Fiverr, where I hired someone to set up my current account correctly.

We were selling quite well through FBA and we didnt have any issues at all, untill we suddently were deactivated - again due to the multiple seller account that the system after 2 years had registered. This was a major setback as the person who helped initially was no longer associated with the company.

Fast forward, we have spend 8 month appealing, we have submitted countless documents but due to the fact that the person who helped us initally was not an employee, and due to the fact that he is unable to fix whatever issues he has on the initial account which is also deactivated, we have come to a loss. We have spend thousands on legal fee´s but amazon does not care, and have no issue seeing family businesses going down and out of business. The intial account can not be closed unless it has been reactivated first, even though it never had a listing or never been in use

We have now given up completely, we will declare bankrupcy and once done we will go to all the media outlets as well as we will be writing a book, that showcase the impossible situation thousands of small businesses are in when big corporations such as Amazon are so set in their rules that common sense prevail.

The good thing though is that once you taken the decision to give up, you feel lighter and more at ease, and although you lost everything, money, business ect. At least you no longer have the stress.

Merry Christmas.

We have an order to ship to a PO Box but the only shipping option coming up is Amazon Shipping Ground. This has happened before but not recently. I can ship using a third-party site but would rather not give up the protections that Amazon Buy Shipping provides. Has anyone come up with any other solutions?

I have automatic handling time enabled. I set 6 days handling time in my listing, but when I receive an order, I need to ship it on the same day. However, I can't manage to ship the order on the same day. How can I fix this issue? Are there any additional settings that might help?

Dear Amazon Support,

My account Amazon was deactivated due to failed document verification. Despite several appeals, I haven't received a positive response. Please reschedule the video call so I can verify my documents and reactivate my account as soon as possible.

Thank you,

Amir Ali

Founder, HBAK Traders

I would like to find out what my contract terms with amazon are?

My product is a dietary supplement, and recently there was a problem with my product (I did not perform any operations).

Due to insufficient sales inventory, I want to add a batch of products to FBA, but when applying, my products need to be approved before they can be sold. After clicking in according to the instructions on the page, I did not see the request approval interface for the relevant products. After clicking in the interface of other products that require approval, it only shows "We do not accept the following sales applications", and there is no entrance for appeal or request approval.

Another product suddenly had the problem of "need approval before sale" in the past two days, causing the product to be removed from the shelves.