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I have submitted my INFORM Consumers Act verification. About a week ago, I received a warning stating, "Your account is at risk of deactivation," with the Tax ID verification still in progress and no actions available except to wait.

Anyone here with same situation been resolved??

My case ID: 17286455431

I did not received any reply for my appeal last Feb. 20 for this case ID: 17218004981

please help me follow up the dedicated team to response

I recently got an email saying that one of my products has a listing violation:

"This product has been identified as a supplement, consumable product, cosmetic, or topical product that makes prohibited disease claims. Products that make disease claims are prohibited from sale and listing on Amazon. For more information, please see: https://sellercentral.amazon.com/gp/help/help.html?itemID=201829010&language=en_US&ref=su_201829010_cont_200164330&referral=A1JDKOPCIHNYS0_A1M8XNY073PKQY For reinstatement, please remove the prohibited disease claim from the detail page and appeal the restriction. Please note that if the disease claim is on the product labeling, there may not be a path to reinstatement."

They have red flagged me in error because I make no such claims. I sell a culinary spice (Cumin). It is used and marketed as an ingredient for cooking various dishes. There are no medical claims, no supplement claims. You cannot find anything they suggest, except that it is consumable. I mean, it's a grocery item after all.

My second appeal was a copy/paste of the first saying:

"We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period."

Clearly there was no careful consideration. They did not even address my response or point me to anything remotely looking like a violation on the listing. Clearly I am dealing with idiots.

Can I have some intervention from a moderator? My case number is: 17276828411

I have this Tax Verification (In Progress) warning since more than 2 weeks ago, it still doesn't go away. I did my verification last year like everyone else.

Immediately after I saw the message, I went through the verification process using same information last year on iOS Amazon seller app, because I couldn't find a link on the desktop.

About 4 days ago, I managed to find the link on desktop by reading the forum threads, it is hidden under Account Info - Tax Information. So I went through the process again as I realised that address associated with Tax ID wasn't up to date even I already updated my Address verification.

I also found that the desktop verification has different interface that the desktop doesn't ask me to upload the supporting document, and the iOS app doesn't ask me to update address.

The problem in the entire process is there is no communication such as emails about what has went wrong and how to fix them, and I really don't know what to do next.

CC:

@Emet_Amazon

@Atlas_Amazon

@Connor_Amazon

Hi Fellow Sellers and Amazon Support Team,

Amazon has been rejecting my appeal for three months without providing any specific reason. I want to share my experience and hear from other sellers who might have faced similar issues, in hopes of finding a solution.

Background:

• My seller account was suspended due to alleged inauthentic product complaints for ASINs B07BZ3KJZD, B019YFGXS4, and B091JXY1Y9.

• I have submitted detailed invoices, bank statements proving payments, and supplier verification documents for these products to prove their authenticity.

• My supplier is a well-known and reputable company with all necessary credentials (I only source authentic products from them).

Each time I submit a clear and complete appeal with all documentation, Amazon rejects it without any useful explanation. I receive what appears to be a generic, automated email in response to every appeal. The message usually states that Amazon “did not have enough information to reactivate your account”, but it never specifies what is missing or wrong. I can’t address a problem if they won’t tell me what it is!

Sellers who follow all the rules and provide legitimate invoices should not be stuck in an endless cycle of rejection. I’ve given Amazon every document they asked for, yet I’m still caught in this loop​. This kind of behavior damages businesses and shows a lack of accountability from Amazon’s side. Being suspended for months with generic responses is crippling my livelihood.

How did you manage to escalate your case and get a fair review? I appreciate any insights from sellers who have been in a similar situation.

#AmazonSeller #AccountSuspension #UnfairAppealRejection #SellerRights #AmazonAppeal

@Seller_pAPBCLhysbW5T @Seller_aEROSwwdnzGiU @Seller_SBIjJooGeXSQ6

Not sure if it's just my luck but for 2 orders, seems USPS labels purchased through Amazon have been recycled for items (not mine) that were delivered some time ago in the recent past. Going to assume I'm out of luck on getting a refund because they show as delivered by USPS.

Happy Monday... :(

Amazon sent a long e-mail to everyone about changes to selling Universal products. Please excuse my ignorance but what doe Amazon consider Universal products?

Hello everyone,

So i listed my first product on Amazon, and i am having some issues.

When listing the product, i accidentally put the material type "PLASTIC", in reality it should've been Low density polyethylene and it is compostable . After contacting customer service, after they explained everything, it turned out PLASTIC is restricted in California.

So after providing information and certificates and proof that my item is legit and not restricted in California they changed the material type and the material feature. They said give it 72 hours to reflect the changes and everything will be fixed.

It has been a 2 months and it is not yet fixed. whenever i talk to customer service they ditch me and no one has a solution for this problem.

Can anyone help me understand what the problem is? and how to solve this? because i want to start selling. my main buyers are in California.

Thank you,

Raffi

I am writing to inform you that my Amazon account is at risk of deactivation due to the Consumer Protection Act. I submitted the required information 12 days ago, but the status is still showing as "pending."

This delay is causing me a great deal of concern, and I am requesting your immediate assistance in processing my submission. Could you please provide an update on the status or let me know if further action is required from my side?