Hi everyone,

I wanted to ask if anyone here has experience with the issue mentioned in the subject – Amazon's Dietary Supplements Policy compliance.

I received a notification from Amazon at the end of January [2025] stating that I needed to get laboratory tests done for my product (at an Amazon-accredited lab, ordered via Seller Central – just for context, I had already conducted private testing three times before launching the product) to be compliant. I accept that Amazon can require such things, and I actually believe it's the right approach.

My deadline was set for April 29, 2025, and I received the notification on January 29, 2025. However, my listing was already removed on February 19th.

The laboratory procedure took some time. I received the results on March 24th – my product passed all the tests successfully. The lab uploaded the results directly to Amazon, and I reported this through Seller Central. Since then, there's been silence. The case is marked as 'in progress,' and whenever I ask support how long it might take, I get the standard 'soon' response – and I already know this could very well mean weeks, or even months.

Has anyone else experienced this? Do you have any insights or advice to share? I'm particularly interested in how long reinstatement took after submitting passing results and if there are any tips for speeding up the review process.

Thanks in advance!

Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

Dear Amazon Seller Community,

I need to share a disturbing situation happening to my store right now - I received 10 chargebacks in a single day, all claiming "item not received" despite valid tracking showing successful deliveries. This has never happened before, and I strongly suspect organized fraud.

Here's what's happening:

Buyers are not contacting us at all - they go straight to their banks to file chargebacks.

mazon is counting pending chargebacks against our metrics, putting our account at risk.

We shipped all orders on time with tracking, yet we're being penalized for issues completely out of our control.

This is unacceptable because:

We fulfilled our obligations (shipped on time, provided tracking)

Buyers are abusing the system by skipping seller communication

Amazon is punishing us for fraud we didn't commit

We need Amazon to:

Remove these fraudulent chargebacks from our metrics

Provide better seller protection against payment fraud

Investigate these obviously fraudulent accounts

Fellow sellers:

Have you experienced similar sudden chargeback spikes?

Any advice for protecting our accounts?

How can we collectively push Amazon to address this?

This is clearly an organized attack. We need Amazon to step up and protect honest sellers!

@Seller_FJwyF3iu5qxUY @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_t9kvdr2yixQej @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_l3eCP9f1PtJXC

I sell bucket hats, and today I had one listing mysteriously set to inactive status due to a policy violation. The violation is on the "Trump" trademark. The hats I sell are self-designed and in the style of the national flag. There is no Trump content on my title or product. I suspect that this is a robot(AI) reviewing. I hope to restore my listings as soon as possible. When I appealed, Amazon replied to this email:

"We are currently experiencing higher than normal wait times. As a result, you may experience delayed responses for your inquiries. Additionally, you may also find answers to your questions through "Seller Help Page” or “Seller Forums". We apologize for the inconvenience."

It's been a long time and I'm not sure what to do. Please give me some advice.

CASE ID 17517090331