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New reimbursement policy
Hi, Multiple moderators on the forums confirmed over the past few weeks that if you open a lost inbound case before the new policy kicks in you will get reimbursed the old amount. However multiple sellers are reporting that even though they had a pending case before March 31st they are getting reimbursed the new amount. Any moderator can please chime in about this? And no I don't have a case ID. This is not for me, I just saw many people mention it on various social media platforms so just trying to help out
1 reply
Bryce_Amazon
Greetings,
Claims filed before the policy effective date will be processed under the previous reimbursement policy. The new cost-based policy only applies to claims submitted on or after the policy effective date.
If a claim was created before March 31, it will be processed under the previous policy terms through two separate reimbursement transactions. You may receive an initial reimbursement, followed by a second reimbursement (typically one week apart) to reimburse you the amount owed under the previous policy. The second reimbursement ensures you are reimbursed the full amount owed under the previous policy.
Let me know if you have any additional questions.
- Bryce
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